Work Order Entry Clerk

ALS • Moncton, NB

4d

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Requirements

• Pleasant and professional telephone manner;
• Organized, highly motivated and customer focused individual;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work independently and/or as part of a team;
• Ability to effectively handle a high volume of work and time critical issues;
• Interpersonal skills along with the ability to exercise diplomacy and tact;
• Familiarity with WebView and StarLIMS;
• Familiarity with ALS Group analytical codes and procedures;
• Intermediate English communication skills both written and verbal;
• Intermediate computer skills including MS Word, Excel, and Outlook.
• Minimum 6 months’ work experience in a commercial minerals laboratory or minerals sample preparation required;
• Previous experience working within a data entry capacity required;
• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

• Completion of an office administration certificate or diploma preferred;
• Background in Chemistry and/or a related field would be an asset.

Responsibilities

• Reporting to the Office Administration supervisor, the priority for this position will be to ensure that client work-orders are entered into the system accurately and in a timely manner and that all standards are followed to ensure client instructions are followed accurately.
• Processing and filing a variety of paperwork;
• Maintains inventory and orders office supplies;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Responsible for proper and timely follow-up of client enquiries or requests;
• Ensures that work-order write ups are checked and entered accurately and in a timely manner;
• Prepares source data for computer entry by compiling and sorting information and establishing entry priorities;
• Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy;
• Follow up on “On Hold” work orders;
• Assists with editing or creating CPT’s as required;
• Ensure that ALS Group analytical codes and procedures are being followed;
• Maintains communication by referring client inquiries to Supervisor or client service personnel;
• Provides input on quality improvements to the department;
• In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
• Identifies internal and external problems when they arise and reports them to Supervisor or Manager;
• Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Manager.

Benefits

• We invest in our people with programs and opportunities that help you build a diverse career with us.
• We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree