Work Management Specialist I or II

Duke Energy•Martinsville, IN

1d•Hybrid

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This role provides work management support for Distribution, Customer Experience & Services. The position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. The level of the position (I or II) will be based on experience and skill set. The Work Management Specialist I is the learner level, providing basic administrative support to multiple managers. The Work Management Specialist II is the intermediate level, solving more complex problems and using independent judgment and initiative to complete assigned tasks, providing technical, analytical, and work management support.

Requirements

High school diploma
1 year of related experience (for Work Management Specialist II)
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

General knowledge of applications used in Distribution, Customer Experience & Services
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Collaborates effectively in a team environment
Proficient in system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Supports changing work environments, processes, and policies
Exhibits effective written and verbal communication skills
Possesses a working knowledge of Microsoft Office Software
Previous customer service experience
Prioritizes work effectively
Demonstrates good judgment in decision making
Works independently in resolving problems

Responsibilities

Providing work management support for Distribution, Customer Experience & Services.
Working within the parameters of established processes and standards.
Providing basic administrative support to multiple managers.
Providing accurate and timely work results which support safety, reliability, storm restoration, and cost management.
Providing quality customer service.
Solving more complex problems (for Work Management Specialist II).
Using independent judgment and initiative to complete assigned tasks (for Work Management Specialist II).
Providing technical, analytical, and work management support (for Work Management Specialist II).