Senior Work Management Specialist or Work Management Specialist II

Duke Energy Corporation•Winter Garden, FL

3d•Hybrid

About The Position

Duke Energy is seeking to hire one individual for the role of Work Management Specialist, with the level (Senior or Level II) dependent on experience. This position offers more than just a career; it's a chance to make a difference in people's lives by building an exciting and rewarding career. The role is part of a friendly work environment with opportunities for growth, development, recognition, and competitive pay and benefits. The Work Management Specialist is responsible for providing technical, analytical, and work management support for Distribution, Customer Experience & Services. The incumbent uses independent judgment and initiative within established processes and standards to complete tasks, ensuring accurate and timely results that support safety, reliability, storm restorations, and cost management while providing excellent customer service. This position may also provide administrative support to multiple managers and is non-exempt. For the Senior level, this includes acting as a Technical trainer for Work Management Specialists I and II.

Requirements

High School Diploma/GED
Two (2) years of relevant experience (for Senior Work Management Specialist).
One (1) year of relevant experience (for Work Management Specialist II).
Possess all basic/required qualifications to be considered.

Nice To Haves

Advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services.
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration.
Collaborates effectively in a team environment.
Advanced knowledge of system applications used in Distribution, Customer Experience & Services.
Authority of local ordinances, permits, and inspections.
Supports changing work environments, processes and policies.
Possesses effective written and verbal communication and interpersonal skills.
Possesses working knowledge of Microsoft Office Software.
Previous customer service experience.
Prioritizes work effectively.
Demonstrates good judgment in decision making.
Works independently in resolving problems.
Investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.).
Critical thinking to take appropriate action to resolve issues independently and with limited supervision.
Demonstrated ability to manage external communication and resolve escalated customer situations.

Responsibilities

Provide advanced technical, analytical and work management support for Distribution, Customer Experience & Services (Senior level).
Provide technical, analytical and work management support for Distribution, Customer Experience & Services (Level II).
Use independent judgment and initiative to complete assigned tasks within established processes and standards.
Ensure accurate and timely work results supporting safety, reliability, storm restorations, and cost management.
Provide excellent customer service.
Provide administrative support to multiple managers.
Act as Technical trainer for WMS I and II on all work (Senior level).