Work Management & Experience Operations Lead

VDA - Experiential Event Design Agency•Somerville, MA

19h

About The Position

This role sits at the intersection of systems, process, and experiential delivery, with a focus on optimizing and connecting our existing ecosystem rather than building from scratch. You will evaluate how our teams currently operate across monday.com and Google Workspace, identify opportunities for greater efficiency and clarity, and implement solutions that create a more seamless, scalable way of working. A key component of this role is acting as a monday.com specialist, driving platform optimization, structure, and scalability. This includes owning how monday.com is architected, maintained, and evolved across the organization, while also identifying where deeper technical support (monday.com developer/coder skillset) is required on a permanent or ongoing basis. As our systems mature, this role will expand beyond backend optimization into supporting and ultimately owning elements of client delivery, bridging internal operations with external experience.

Requirements

Expertise in monday.com platform architecture, optimization, structure, and scalability
Experience with Google Workspace
Ability to identify inefficiencies, redundancies, and gaps in workflows and data structure
Skill in streamlining processes
Experience refining and connecting workflows across different departments (e.g., Sales, Project Management, Production)
Proficiency in optimizing automations, integrations, and board structures within monday.com
Understanding of where advanced configurations require dedicated development
Ability to serve as an internal specialist and subject matter expert
Experience establishing best practices for board structure, permissions, and data governance
Skill in ensuring consistency in tagging, tracking, and reporting
Ability to partner with developers for advanced builds
Experience aligning backend systems with client-facing outputs
Skill in improving information flow from internal tracking to external presentation
Experience standardizing tools and templates
Ability to translate current-state processes into scalable systems
Experience developing and refining templates for repeatable workflows
Skill in establishing best practices for system governance
Experience strengthening integrations between core tools
Ability to improve cross-functional visibility through dashboards and reporting
Skill in ensuring seamless handoffs between teams and project phases
Experience documenting system logic, workflows, and best practices
Ability to support team adoption through guidance and training

Nice To Haves

monday.com developer/coder skillset
Experience in client delivery

Responsibilities

Assess current monday.com and Google Workspace usage across teams
Identify inefficiencies, redundancies, and gaps in workflows and data structure
Streamline processes to reduce duplication and improve clarity across departments
Own and evolve monday.com as the core work management platform
Refine and connect workflows across Sales → Project Management → Production
Optimize automations, integrations, and board structures within monday.com
Define where advanced configurations require a dedicated monday.com coder/developer
Serve as the internal monday.com specialist and subject matter expert
Establish best practices for board structure, permissions, and data governance
Ensure consistency in tagging, tracking, and reporting across all projects
Partner with external or internal developers for advanced builds as needed
Align backend systems with client-facing outputs (Docs, Sheets, Slides)
Improve how information flows from internal tracking to external presentation
Standardize tools and templates to support both efficiency and quality
Translate current-state processes into more intuitive, scalable systems
Develop and refine templates for repeatable workflows
Establish best practices for long-term system governance
Strengthen integrations between monday.com and core tools
Improve cross-functional visibility through dashboards and reporting
Ensure seamless handoffs between teams and project phases
Document system logic, workflows, and best practices
Support team adoption through guidance and light training
Build a system that is sustainable and adaptable as VDA grows