Work From Home Client Service Specialist

Globe Life AIL - Lisa Russel•San Antonio, TX

1d•Remote

About The Position

AO (American Income Division) is seeking motivated, service-driven professionals to join their team as Remote Client Services Team Leads. This opportunity is designed for individuals who enjoy helping others succeed, building strong client relationships, and developing the leadership skills needed to grow within a supportive, performance-driven organization. Whether you have previous leadership experience or are looking to grow into your first leadership role, you'll receive comprehensive training, one-one mentorship, and ongoing professional development to help you succeed. AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families throughout the United States and Canada. As part of the Globe Life family of companies, AO combines financial strength with a people-first culture centered on integrity, mentorship, leadership development, and performance-based advancement. Since 2020, the organization has operated in a fully remote environment, allowing team members to enjoy the flexibility of working from home while remaining connected through industry-leading technology, training, and collaboration.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace
Excellent communication and interpersonal skills
Leadership potential and a collaborative mindset
Strong customer service and relationship-building abilities
Self-motivation and personal accountability
Professionalism, integrity, and sound judgment
Strong organizational and time-management skills
Ability to work independently while contributing to a remote team
Positive attitude with a commitment to continuous learning and improvement
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Team Leadership
Customer Service
Client Relations
Sales
Healthcare
Retail Management
Hospitality Management
Business Operations
Administrative Leadership
Previous leadership experience is helpful but not required. We provide comprehensive training and mentorship for motivated professionals who are ready to develop into leadership positions.

Responsibilities

Meet virtually with clients through Zoom and scheduled phone appointments
Answer questions regarding available benefits and coverage options
Explain products and services clearly and professionally
Assist clients with enrollments, policy updates, and ongoing service needs
Build long-term client relationships through trust, communication, and exceptional support
Maintain accurate client records and follow-up communications
Deliver a positive, professional client experience from start to finish
Support, coach, and encourage newer team members
Lead by example through professionalism, accountability, and integrity
Foster collaboration and a positive team culture within a virtual environment
Participate in leadership meetings, coaching sessions, and development programs
Utilize technology to improve communication, organization, and workflow efficiency
Continue developing leadership, communication, and management skills through ongoing mentorship