Work Experience Specialist
About The Position
IST Management is seeking a motivated and customer-focused Work Experience Specialist to support a premier corporate client in Columbia, Maryland. This position provides essential workplace services support, helping maintain a professional, organized, and productive office environment for employees, visitors, and guests. The Work Experience Specialist assists with mail and package services, conference room support, hospitality services, inventory management, office moves, and general workplace operations. This role is ideal for candidates who enjoy working in a fast-paced environment and delivering exceptional customer service. IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States. For more information, visit www.istmanagement.com.
Requirements
- High School Diploma or GED required
- One or more years of experience in customer service, hospitality, office services, facilities support, retail, food service, shipping and receiving, or a related field preferred
- Strong customer service and interpersonal skills
- Excellent verbal communication abilities
- Ability to work effectively in a team-oriented environment
- Strong organizational skills and attention to detail
- Basic proficiency with Microsoft Office Suite, including Outlook, Word, and Teams
- Ability to manage multiple priorities in a fast-paced workplace
- Professional appearance and demeanor
- Ability to regularly lift and carry up to 50 pounds
- Ability to push carts and move office furniture
- Ability to climb ladders and safely perform light maintenance activities
- Ability to walk, stand, bend, reach, and perform physical workplace support functions throughout the workday
Responsibilities
- Support daily workplace services operations throughout the facility
- Assist with workplace service requests and operational support activities
- Perform routine workplace inspections and report facility concerns
- Support workplace projects and special assignments as needed
- Partner with workplace services team members to maintain service excellence
- Receive, sort, track, and deliver incoming and outgoing mail and packages
- Assist with shipping, receiving, courier, and logistics activities
- Maintain accurate inventory and operational records
- Support package tracking and delivery processes
- Assist with departmental reporting and documentation as needed
- Support conference room setup, breakdown, room resets, and meeting support activities
- Assist with catering deliveries and hospitality requests
- Maintain conference rooms, kitchens, breakrooms, and common areas to workplace standards
- Support employee events and workplace experience initiatives
- Provide exceptional customer service to employees, visitors, vendors, and guests
- Stock office supplies, pantry items, and workplace consumables
- Assist with office moves, furniture relocations, and workstation setups
- Support inventory management activities
- Maintain organized storage and workplace support areas
- Perform additional workplace services duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
- 401(k) Retirement Plan
- Life and Disability Insurance
- Employee Assistance Program
- Career Development and Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
