Work Café, Full Time Concierge, Williamsburg, Brooklyn, NY

Banco Santander • Brooklyn, NY

19h • Onsite

About The Position

The Work Café Concierge is the primary customer-facing role within the Work Café, responsible for creating an engaging, welcoming, and professional environment for customers. This role involves coordinating co-working and meeting facilities, assisting with Work Café events and programming, and supporting customer needs by handling routine transactions and coordinating specialized support with Work Café Relationship Managers and other Santander resources. The Concierge is expected to take personal responsibility for delivering on Santander's and Work Café’s customer experience standards, creating exceptional customer experiences with every interaction. They act as the first point of contact for all customers entering the Work Café, directing them professionally and engagingly. A key aspect of the role is being a self-service expert, proactively encouraging customers to use digital products and services by explaining the benefits of alternative channels. The Concierge will also support the Work Café Manager and Events Manager with specialized programming and events, including promotion and day-of activities such as greeting, check-in, set up, and clean up. They will manage and coordinate all customer and colleague room bookings, ensuring rooms are welcoming and in good order before and after appointments. Additionally, the Concierge will work closely with third-party baristas and cleaners to maintain a welcoming environment and effectively address any issues.

Requirements

• Associate’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• 1+ Years Customer Service Experience - Required
• Strong computer knowledge and Windows skills required.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• 1+ Yearss Communications, marketing or event-planning experience - Preferred
• Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.).
• Passion for demonstrating and promoting digital products and services.
• Skilled in customer engagement and creating a sense of community in the space.
• Displays a credible, trustworthy and professional image at all times.
• Ability to manage multiple priorities.
• Attention to detail, problem solving, and the desire to be pro-active.
• Ability exercise flexibility and responsiveness.
• Strong interpersonal, communication, time management and organizational skills.
• Ability to comply with policies and procedures.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards.
• Creates exceptional customer experiences with every interaction.
• Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner.
• Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
• Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.).
• Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café.
• Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments.
• Support customers in the Work Café by acting as a key point of contact.
• Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource or business partners.
• Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree