Womens Program Recovery Lead Case Manager

MIDNIGHT MISSION•Los Angeles, CA

12d•$23 - $26•Onsite

About The Position

The Lead Case Manager – Women’s Program is a senior role within the Recovery Department, responsible for providing both direct client support and mentorship to fellow case managers. In addition to maintaining a caseload, this role ensures best practices are upheld across all case management activities, supports program development, and serves as a role model of trauma-informed, culturally responsive, and gender-specific engagement. This position demands deep emotional intelligence, seasoned recovery knowledge, and the ability to foster operational excellence through leadership, collaboration, and care.

Requirements

Bachelor’s Degree in Social Work, Psychology, Human Services, or related field or equivalent experience required preferred.
Certification as a CADC I or II required
Minimum 4–5 years of case management or addiction recovery experience, including 2+ years in a leadership, supervisory, or mentoring role.
Experience working in gender-specific, trauma-responsive, and recovery-based environments.
Deep expertise in gender-responsive addiction recovery models, complex trauma, and harm reduction.
Demonstrated ability to lead, mentor, and model emotional intelligence, accountability, and resilience under pressure.
Strong facilitation skills for groups, meetings, and trainings.
Advanced understanding of confidentiality, mandated reporting, and professional boundaries.
Proficient in data systems (HMIS preferred), Microsoft Office, and documentation compliance.
Ability to sit, stand, walk, bend, and lift up to 20 lbs.
Ability to navigate indoor and outdoor environments in both residential and outreach settings.
Occasional travel for client appointments, program meetings, or training sessions.
Any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position.

Nice To Haves

Bilingual English/Spanish highly preferred.

Responsibilities

Build trusting, respectful, and empowering relationships with program participants rooted in empathy, cultural humility, and psychological safety.
Complete strength-based, trauma-informed biopsychosocial assessments with special attention to histories of gender-based violence, parenting, complex trauma, and co-occurring disorders.
Develop and monitor Individualized Service Plans (ISPs) with clearly defined goals that integrate recovery, housing, health, and personal growth.
Conduct regular one-on-one case management sessions that foster healing, resilience, relapse prevention, and accountability.
Utilize motivational interviewing, reflective listening, and harm reduction strategies in all engagement.
Maintain a small caseload of complex or high-acuity clients to ensure direct service practice is rooted in lived experience and evolving needs.
Guide clients through assessment, service planning, navigation, and discharge with a trauma-informed, culturally humble approach.
Lead crisis interventions with a focus on de-escalation and emotional regulation, modeling calm and compassionate leadership in high-stress situations.
Help cultivate a program culture that prioritizes emotional safety, dignity, consent, and choice.
Co-facilitate psychoeducational groups on recovery, empowerment, boundaries, parenting, and wellness.
Uphold program rules with consistency and compassion, helping participants repair ruptures and reflect on triggers.
Contribute to continuous program improvement through feedback, documentation, and collaboration with supervisors.
Provide peer coaching and reflective supervision to Case Managers in the Women’s Program, supporting their professional development and accountability.
Facilitate regular case conferencing to review complex cases, celebrate wins, and ensure fidelity to trauma-informed principles.
Serve as a thought partner and support for staff experiencing vicarious trauma, moral injury, or burnout, modeling healthy boundaries and wellness.
Partner with Manager of Recovery Programs to onboard and train new team members.
Conduct periodic quality assurance checks of participant documentation, service plans, assessments, and progress notes.
Identify service delivery gaps and participate in refining workflows, forms, and protocols to improve client outcomes and team functioning.
Support data integrity within HMIS and internal databases; train staff as needed on documentation practices.
Stay current on evolving standards from CCAPP, SAMHSA, LAHSA, and trauma-informed frameworks; ensure team application of best practices.
Oversee the intake, assessment, and orientation process to ensure consistency, empathy, and compliance.
Provide support during high-volume periods to ensure timely onboarding of new participants.
Ensure warm handoffs and multidisciplinary collaboration for seamless transitions in care.
Facilitate or coordinate monthly skill-building sessions for program staff focused on trauma-informed care, harm reduction, gender-responsive strategies, and recovery principles.
Provide feedback and performance input to the Manager of Recovery Programs for case management staff evaluations.
Lead by example, championing a matriarchal ethic of care, collaboration, and fierce compassion.
Model humility, consent-centered practice, and an unwavering belief in participant autonomy.
Collaborate cross-functionally to ensure program alignment with The Midnight Mission’s values and strategic goals.