Women's Health Concierge Practice Manager

Together Women's Health, LLC•Grand Rapids, MI

39d•Onsite

About The Position

Together Women's Health is seeking a full-time Women's Health Concierge Practice Manager to join their growing medical team. The Practice Manager is a servant leader that ensures the operational execution of practice team members meets the needs of the clinical team. Alongside the Practice Medical Director, this leader ensures that Together Women’s Health mission and values are upheld within the practice daily. This position provides tactical leadership, council, and direction to the hourly team members within his/her assigned practice(s).

Requirements

Concierge medical experience preferred
2-5 years in healthcare leadership preferred
Clinical background in healthcare highly desired
Superior patient care service and problem-solving skills.
Ability to develop strong and supportive working relationships with a wide variety of people and backgrounds.
Experience and confidence in leading a team of 10-20.
Exceptional written and oral presentation skills; ability to present concisely and with detail.
Strong interpersonal and communication skills; experience in communicating key data
Understanding of business functions, ability to read, interpret and take action on profit/loss data, understanding of how to create a basic business action plan to impact results.
Strong organizational skills
High School degree required; Bachelor’s degree preferred
Healthcare operations experience highly preferred

Responsibilities

Maintain and uphold the Core Values and Mission Statement of TWH.
Position has full responsibility for recruiting, hiring, promotion, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary action and termination of direct reports.
Is a positive voice within the practice and champions TWH’s organizational initiatives.
Creates channels of communication within the practice such as daily huddles, monthly team member meetings, updating Simpler website, 1:1 coaching sessions and facilitating townhall sessions.
Develop and foster a positive and fulfilling work environment with all levels of leadership, within his/her peer group; work collaboratively with field leadership, physicians, and all clinical/non-clinical hourly team members.
Create practice level operational and business plans that support the stability and growth of the practice’s financial performance alongside the Practice Medical Director and in partnership with the field leadership team.
Be a patient advocate. Ensure that all team members strive for a best-in-class patient experience every patient, every time. Monitors google and podium reviews and take swift action to resolve any patient issues that arise in the practice alongside the clinical leadership team.
Collaborate with the following TWH Leadership Teams: Revenue Cycle and Credentialing, Accounts Payable, Finance, IT, Operations, Human Resources, Compliance.
Acts as an ambassador for TWH’s brand in connection with all medical and non-medical standards.
Performs other related duties as assigned.