Women, Infants, and Children (WIC) Administrative Team Lead (Cherokee County) - 61051685

State of South Carolina • Cherokee County, SC

8d • Hybrid

About The Position

Under the direction of the WIC Administrative Services Coordinator, this role provides direction and supervision to administrative support staff. It involves collaboration with all disciplines and administration to ensure the effectiveness and efficiency of services in a culturally competent and customer-friendly environment. The position supervises and instructs WIC team members, ensuring client information is entered into the SC-WIC system per program guidelines. Responsibilities include maintaining audits, training records, and EPMSs for individual staff, providing feedback and appraisals, and delivering culturally competent customer service. This includes greeting and interviewing public health clients, answering telephones, scheduling appointments, processing information, completing medical records, and entering client data into applicable electronic applications or the SC-WIC system. The role ensures staff compliance with program and agency guidelines for issuing e-WIC cards and Farmer's Market coupons, and adherence to customer service and cultural competency guidelines, including WIC Program customer service complaint procedures. The position also involves attending relevant training and meetings, ensuring necessary materials and resources are available for administrative staff, and preparing/submitting required reports.

Requirements

• High school diploma/GED & two (2) years clerical office experience; or an Associates degree in Secretarial Science or related field & one (1) year clerical office experience.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• One (1) year WIC administrative experience.
• Experience providing administrative support/customer service in an office environment.
• One (1) year experience providing WIC administrative support.

Responsibilities

• Provides direction and supervision to administrative support staff.
• Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.
• Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines.
• Maintains audits, training records and EPMSs for individual staff.
• Provides and documents feedback and appraisals.
• Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and procedures.
• Answers telephones and schedule appointments as necessary.
• Processes information completes medical records and enters all client information into applicable electronic applications or SC-WIC system as mandated.
• Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in the SC-WIC system and Farmer's Market coupons.
• Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer service complaint procedures as outlined or directed by the region and state plan.
• Attends relevant program and agency training and meetings.
• Ensure necessary materials and resources are available for Administrative staffs.
• Prepares and submits required reports and mandated or requested.
• Complete other duties as assigned.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree