Women, Infants, and Children Admin Team Lead (Administrative Assistant)-61007008

State of South Carolina • Pickens County, SC

1d • Hybrid

About The Position

Under the direction of the Women, Infants and Children (WIC) Administrative Services Coordinator, this position provides direction and supervision to administrative support staff. It collaborates with all disciplines and administration to assure effectiveness and efficiency in the provision of services in a culturally competent and customer-friendly environment. The role supervises and instructs WIC team members, ensuring client information is entered into the SC-WIC system per program guidelines. It also maintains audits, training records, and the Employee Performance Management System (EPMS) for individual staff, providing and documenting feedback and appraisals. The position involves providing culturally competent customer service, greeting and conducting interviews with public health clients in accordance with WIC program and agency policies. Responsibilities include answering telephones, scheduling appointments, processing information, completing medical records, and entering all client information into applicable electronic applications or the SC-WIC system. The role ensures staff compliance with program and agency guidelines for the issuance of e-WIC cards and Farmer's Market benefits, adhering to customer service and cultural competency guidelines, and ensuring staff follows WIC Program customer service complaint procedures. The position requires attending relevant program and agency training and meetings, ensuring necessary materials and resources are available for administrative staff, and preparing and submitting required reports. Other duties as assigned are also part of this role.

Requirements

• A high school diploma and work experience that is directly related to the area of employment.
• A bachelor's degree may be substituted for the related work experience.
• Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• High School diploma/GED & two (2) years clerical office experience; or an associate's degree in Secretarial Science or related field & one (1) year clerical office experience.
• Experience providing administrative support/customer service in an office environment.
• One (1) year experience providing WIC administrative support.

Responsibilities

• Provides direction and supervision to administrative support staff.
• Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services.
• Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines.
• Maintains audits, training records and Employee Performance Management System (EPMS) for individual staff.
• Provides and documents feedback and appraisals.
• Provides culturally competent customer service while greeting and conducting interviews to public health clients.
• Answers telephones and schedule appointments as necessary.
• Processes information, completes medical records and enters all client information into applicable electronic applications or SC-WIC system as mandated.
• Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in the SC-WIC system and Farmer's Market benefits.
• Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer service complaint procedures.
• Attends relevant program and agency training and meetings.
• Ensure necessary materials and resources are available for Administrative staffs.
• Prepares and submits required reports and mandated or requested.
• Complete other duties as assigned related to the position.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED