Women and Children's Transitional Housing Program Supervisor

Open Door Mission (Rochester)•City of Rochester, NY

1d•$20 - $24•Onsite

About The Position

Open Door Mission has been restoring hope and changing lives for Rochester's men, women, and children since 1952. This role is for the Women and Children's Program, specifically at the Coldwater House, which provides case management, life skills, spiritual enrichment, and housing to 6-11 families (women and children only). The program is developing to include transitional housing for up to two non-custodial mothers. The onsite supervisor is responsible for the day-to-day direction of staff, clients, and volunteers, aligning with the mission of 'Restoring hope and changing lives' and the core values of Faith, Family, Compassion, Community, and Stewardship. This position involves supervising onsite staff, providing oversight to case management for families experiencing homelessness with mental health, substance abuse, and/or co-morbid disorders, leading weekly House Meetings, and overseeing Bible Study and Life Skills classes. It may also involve overseeing children and implementing activities with them.

Requirements

Ministry minded Christian with a commitment to and a passion for Changing Lives and Restoring Hope.
Progressive and current experience with case management in trauma services or residential program.
Proven ability to use initiative, judgement and resourcefulness and ability to make decisions and to lead shift successfully.
Strong Interpersonal skills - exercise compassion and discernment.
Experienced group facilitator.
Levelheaded, with demonstrated proficiency in mediation and conflict resolution.
Able and willing to honor the leadership, chain of command, standards and ministry objectives of ODM.
Able to complete documents, reports and accurately record information via email and/or client database systems.
Willing to continue education as needed or required.
CPR and First Aid certification.
Valid New York state driver's license, with driving record acceptable to insurance carrier.
College degree or Certification related to behavioral health industry (addiction, mental health, trauma) with a minimum of 2 years directly related experience.

Responsibilities

Provide day-to-day direction to staff, clients, and volunteers for the Coldwater House Program.
Supervise onsite staff by training and orienting new hires and performing bi-monthly supervision meetings.
Provide oversight to case management for families who are homeless with mental health, substance abuse, and/or experiencing other co-morbid disorders.
Lead weekly House Meetings.
Oversee and rotate leading Bible Study and Life Skills classes.
Oversee children and implement activities with them while staff lead class.
Lead each shift in a respectful manner and according to ODM policies and in alignment with Coldwater House Program goals.
Ensure proper staff scheduling, filling in as needed or required to ensure 24/7 coverage.
Communicate clearly and thoroughly with staff on shift and incoming shift regarding resident and community issues.
Report any staff or resident issues using documentation systems.
Promptly report emergency concerns to appropriate personnel.
Place food orders, supply requests, and maintenance orders through appropriate departments.
Oversee volunteer activities and delegate tasks when necessary.
Provide training to new staff during probationary periods, and continual coaching to existing staff.
Provide input to Manager for performance reviews, corrective actions, hiring or separation decisions.
Facilitate weekly house meetings and monthly supervision with all staff.
May facilitate group prayer, devotional etc. within the agency.
Facilitate weekly Bible study and Life Skills classes as needed and in rotation.
Oversee and facilitate children activities/ministry.
Lead intake and assessments of incoming clients, ensuring documentation is accurately completed and filed.
Maintain a relationship with the community for networking.
Calculate and collect program fees.
Complete FHLS monthly sheet and submit to Manager.
Facilitate groups on substance use and/or behavioral health needs.
Ensure completion of room inspections or drug screens as needed or required of clients for both sites.
In collaboration with client, identify goals for client while in program.
Ensure completion of referrals for clients seeking permanent housing, employment, social services, etc.
Responsible for all aspects of client projects and outings, or delegate and supervise appropriately as needed.
Provide encouragement to residents that is in accordance with the direction established by the Program Manager and the values of Open Door Mission.
Provide direct client care with children on an as-needed basis.
Utilize designated software to enter resident information and case notes.
Communicate and reinforce program guidelines to residents and staff.