WMS Systems Specialist

DSV • Columbus, OH

3d • $70,000 - $80,000 • Onsite

About The Position

DSV is seeking a WMS Subject Matter Expert (SME) who will be the primary source of knowledge in all areas of WMS configuration, operation, and support. This role is responsible for providing on-site level 1 support. The WMS Systems Specialist will configure the WMS system to meet business processes, serve as the liaison between customer, operations, and Contract Logistics IT, and provide level 1 support to analyze, troubleshoot, and resolve WMS issues. They will also be knowledgeable of IT infrastructure hardware associated with WMS systems, assist in training new hires, and participate in cross-functional improvement projects. The role requires clear documentation of system change requests and adherence to WMS best practices, continuous improvement, and maintaining a high level of quality. The individual must demonstrate knowledge of business operations and possess excellent interpersonal and communication skills.

Requirements

• Solid interpersonal and analytical skills required.
• Good organizational and administrative skills required.
• Good interpersonal communication skills, both oral and written are required.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.
• Knowledge of warehouse operations best practices.
• Must be able to pass any required background checks and drug and alcohol tests.

Nice To Haves

• Bachelor’s degree or equivalent strongly preferred.
• Generally prefer 1-4 years of related experience.

Responsibilities

• Configuring WMS system to meet business processes.
• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required.
• Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
• Assist training new hires on WMS.
• Participate in cross-functional improvement projects.
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements.
• Maintain a high level of quality in work performed.
• Maintains a clean and safe work environment.
• Follows all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations.
• Possess excellent inter-personal and communication skills.
• Performs all other duties deemed necessary to support the WMS system and operation.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree