WMS Systems Specialist

Langham Logistics, Inc • Plainfield, IN

5d • Onsite

About The Position

At Langham Logistics, we deliver world-class supply chain solutions powered by precision technology, high compliance, and operational excellence. Specializing in life sciences, cold-chain distribution, and regulated warehousing, we rely on advanced system logic to ensure critical products move seamlessly and accurately through our facilities. We are seeking a proactive, tech-savvy WMS Systems Specialist to serve as the operational and technical anchor for our warehouse management ecosystem. If you understand warehouse floor workflows and have a passion for solving complex system issues in Manhattan SCALE, this role offers a great opportunity to make an immediate impact on our growing operations.

Requirements

• 1–3+ years of direct, hands-on experience working with warehouse management systems (Manhattan Associates SCALE preferred; equivalent advanced WMS super-user experience will be considered).
• High School Diploma or GED required.
• Strong grasp of distribution workflows, including wave planning, cross-docking, cycle counting, and multi-channel fulfillment.
• Solid analytical and problem-solving skills for data validation, error tracking, and custom reporting.
• Ability to translate complex technical concepts into clear, actionable guidance for warehouse associates and operational management.

Nice To Haves

• Experience in 3PL distribution or regulated environments (Life Sciences, Pharma, Medical Device, Cold Chain) is a strong plus.
• Associate or Bachelor’s degree in Supply Chain, Logistics, Management Information Systems (MIS), or related technical discipline preferred.
• Manhattan Associates training certification or recognition as a WMS Super-User is an asset.

Responsibilities

• Act as the primary on-site technical contact for Manhattan SCALE, diagnosing and resolving issues related to stuck orders, wave allocation failures, and real-time inventory discrepancies.
• Monitor data flows and resolve transaction errors between Manhattan SCALE and third-party systems/ERPs.
• Configure, troubleshoot, and support warehouse hardware, including RF scanners, vehicle-mounted terminals, and industrial thermal label printers.
• Update local WMS configurations, including locating rules, allocation strategies (FIFO/FEFO), item units of measure (UOM), and user role permissions.
• Analyze system metrics and throughput data to identify bottlenecks across inbound receiving, putaway, picking, and shipping.
• Draft clear business requirement documents (BRDs) for system enhancements and workflow automations.
• Lead User Acceptance Testing (UAT) for patches, software upgrades, and custom configurations to ensure zero disruption to live operations.
• Observe system usage on the floor, identify training gaps, and reinforce standard operating procedures (SOPs) and best practices with frontline operators and leads.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED