Onsite WMS Superuser

Luminize • Fort Worth, TX

2d • Onsite

About The Position

Luminize is a full-service Amazon agency helping global brands grow revenue and profit. Coastal Trading Ventures is their Fort Worth-based warehousing and fulfillment operation. The company is currently rebuilding its technology, transitioning from a custom-built WMS powered by AppSheet and Google Sheets to a live relational database with a custom frontend UI. The WMS Superuser will sit at the intersection of the warehouse floor and the software engineering team, leading this technology transition. This role involves keeping current operations running while helping architect, test, train, and deploy the future state. It is a hands-on role focused on owning the Go-Live lifecycle, translating operational bottlenecks into development requests, mapping current low-code processes to the new system, and ensuring every deployment is trained, documented, and fully adopted. The Superuser will work directly with the Principal Systems Architect, software engineers, and site leadership.

Requirements

• 3+ years in a WMS, systems analyst, or technical operations role, ideally inside a warehouse or fulfillment environment.
• Strong proficiency in AppSheet and advanced Google Sheets (Query, ArrayFormulas, data validation).
• Working knowledge of SQL and relational databases. Experience transitioning teams from low-code environments to live database/custom UI setups is a big plus.
• Mastery of Looker Studio and familiarity with Power BI or Tableau.
• Experience working alongside a formal software development team: submitting tickets, UAT, and Agile/Sprint cycles.
• The translator ability: you can hear a picker's frustration and turn it into a technical brief, and turn an engineer's release notes into something a floor associate can actually use.
• Calm under operational pressure, obsessive about detail, and comfortable holding a legacy system together while building its replacement.

Nice To Haves

• Experience developing or heavily customizing a WMS solution from scratch.

Responsibilities

• Serve as the operational anchor during our migration from AppSheet/Google Sheets to a live database and custom UI. Own operational mapping, User Acceptance Testing, and zero-downtime cutover planning.
• Partner with the Principal Systems Architect and engineering team to test, roll out, and optimize features across current and future-state systems.
• Build and maintain automated reporting dashboards in Looker Studio (plus Power BI and Tableau) to track throughput, inventory accuracy, and system adoption.
• Manage the day-to-day backend of the current WMS: data syncs, user permissions, and first-line bug triage before escalating structural issues to engineering.
• Act as the voice of the warehouse associate. Identify pain points on the floor, gather user feedback, and translate it into clear technical requirements.
• Own the full Go-Live lifecycle: beta testing with power users, SOP creation, hands-on training sessions, and floor-commander duties on deployment days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed