WMS Super User

ALL REALTRUCK Career•Forney, TX

3d•Onsite

About The Position

The Senior WMS Analyst is responsible for the ongoing performance, support, optimization, and continuous improvement of the Warehouse Management System (WMS) within the distribution center. This role serves as the primary operational systems expert for the facility and plays a critical role in supporting uninterrupted warehouse operations in a multi-shift distribution environment. This is an on-site position at our Forney, TX regional distribution center. Working independently, the Senior WMS Analyst partners closely with Operations and IT to support system enhancements, version rollouts, process improvements, training initiatives, and operational issue resolution. This position is responsible for maintaining system effectiveness, improving operational workflows, and ensuring WMS processes are standardized, accurate, and aligned with business needs.

Requirements

5+ years’ experience serving as a WMS superuser, systems lead, trainer, analyst, or similar operational systems role required
Deep experience in Warehouse Management System (WMS) in a distribution or warehouse environment
Strong understanding of warehouse operations (receiving, picking, packing, shipping, inventory control)
Familiarity with RF scanners, MHE and Warehouse Automation
Problem-solving skills with the ability to troubleshoot system and operational issues
Skilled in the use of Microsoft Office 365 products
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively communicate information and respond to questions from a diverse group of end-users.
Ability to train on SME topics.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.
Flexibility to support operational needs outside of standard business hours, including evenings and weekends as needed

Nice To Haves

Bachelor’s degree in a related field preferred.
Manhattan experience Preferred

Responsibilities

Serve as the primary subject matter expert for the Warehouse Management System (WMS) within the distribution center
Maintain overall WMS functionality, performance, and operational effectiveness
Analyze, troubleshoot, and resolve WMS-related issues impacting warehouse operations, inventory accuracy, and transaction processing
Monitor system activity and identify opportunities to improve efficiency, accuracy, and workflow performance
Provide operational support for warehouse teams in a fast-paced, 24/7 distribution environment
Provide remote and after-hours support as business needs require
Partner closely with IT to support system upgrades, version rollouts, testing, implementations, and enhancements
Coordinate WMS-related projects from planning through implementation
Support continuous improvement initiatives by evaluating warehouse processes and recommending system-driven operational improvements
Assist in testing and validating system changes to ensure operational readiness and minimize disruption to the business
Train associates, supervisors, and operational leadership on WMS functionality, system processes, and best practices
Develop, maintain, and update SOPs, process documentation, training materials, and user guides
Encourage standardized system usage and operational consistency across departments
Serve as the primary liaison between warehouse operations and IT regarding WMS-related activities and issues
Collaborate with operations leadership to align system capabilities with operational priorities and business objectives
Communicate system issues, project updates, process changes, and operational impacts effectively across teams