WMS Application Manager

Holman Logistics•Federal Way, WA

14h

About The Position

This role involves configuring, monitoring, and administering Holman’s Warehouse Management System (WMS) software to meet business requirements and industry best practices. The WMS Application Manager will serve as the main point of contact for warehouse operations, IT, and software vendors regarding WMS issues, enhancements, and updates. Responsibilities include investigating and resolving software incidents, providing technical guidance and support to users, collaborating on system configurations for new clients, and supporting system integrations. The role also requires conducting performance analysis, developing training programs, maintaining documentation, managing software upgrades, and identifying system improvements. Adherence to IT protocols for change management, security, and access provisioning is essential. The manager will also coordinate with the IT Director on vendor and consultant engagements related to WMS.

Requirements

Demonstrated ability to configure and administer WMS or comparable enterprise software platforms.
Strong analytical and problem-solving capabilities; able to apply structured reasoning to complex technical challenges.
Proficiency in evaluating emerging technologies and translating their operational potential into actionable recommendations.
Exceptional written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences.
Proven capacity to establish and sustain productive working relationships across functional teams, client organizations, and vendor partners.
Experience preparing and maintaining technical documentation, reports, and procedural materials.
High degree of self-direction and accountability; demonstrated ability to manage competing priorities with minimal supervision.
Meticulous attention to detail with a disciplined approach to accuracy and thoroughness.
Composure and effectiveness in high-pressure environments; ability to deliver results against deadlines.
Commitment to customer service excellence, both for internal stakeholders and external clients.
Flexibility to work alternative schedules as required by business needs.
Minimum two years’ administration/management experience with Highjump (Infios/Korber) E3PL or comparable warehouse management software in a multi-client 3PL environment.
Proficient with Microsoft Office 365 suite.
Proficiency with SQL reporting.

Nice To Haves

Direct Highjump experience strongly preferred.
Experience with EDI mapping is a bonus.
Experience with Boomi is a bonus.
Experience with REST Web Services/API calls is a bonus.

Responsibilities

Configure, monitor, and administer Holman’s WMS software in accordance with established business requirements, operational standards, and industry best practices.
Act as the primary point of coordination between warehouse operations, Information Technology, and software vendors on all WMS-related issues, enhancements, and scheduled updates.
Investigate, diagnose, and resolve WMS software incidents; maintain thorough records of all issues and corrective actions taken.
Provide authoritative technical guidance and end-user support to WMS users and administrators across all company locations.
Collaborate with operations leadership and client stakeholders to architect optimized system configurations during new client onboarding and process development initiatives.
Support the design, implementation, and ongoing administration of system integrations via EDI, VAN, AS2, Boomi and related connectivity protocols.
Conduct routine performance analysis of WMS systems, ensuring consistent availability, reliability, and responsiveness.
Develop and deliver training programs for WMS end-users and administrators; provide ongoing supervisory guidance as appropriate.
Maintain comprehensive and current WMS documentation, system manuals, and operational procedures.
Manage the testing and deployment of software upgrades, patches, and enhancements in alignment with change management protocols.
Identify and implement system improvements and optimizations to support continuous operational improvement.
Adhere to IT department change management, security, and access provisioning protocols for all system modifications, user access changes, and environment updates.
Coordinate with the IT Director on all vendor and consultant engagements related to WMS, including scope of work approvals, invoice review, and relationship management.