WM Way Manager

WM•Burnsville, MN

1d•$135,300 - $165,000•Hybrid

About The Position

The WM Way Manager functions as a business partner to the Director Collection Operation Business Optimization and directly oversees WM Way Coaches and Onboarding Optimization Managers. The role ensures people and process standards are maintained across the Area and provides business expertise through complex business process analyses, needs assessments, and preliminary cost/benefit analyses that align business solutions with company strategy and initiatives. The position requires heavy travel within the market area, approximately 50–75%, including overnight travel. This role primarily operates in a professional office environment and routinely uses standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This hybrid position has an expected salary range of $135,300–$165,000 per year and is eligible for incentive pay. The salary offered may depend on relevant experience, education, training, certifications, qualifications, and work location.

Requirements

Bachelor’s degree (accredited), or a high school diploma (accredited) plus four years of relevant work experience in lieu of a degree.
Five years of relevant work experience in addition to the education requirement.
Valid driver’s license.
Ability and willingness to travel 50–75%, including overnight travel.

Responsibilities

Directly oversee WM Way Coaches and Onboarding Optimization Managers to maintain people and process standards across the Area.
Provide business expertise by conducting highly complex business process analyses, needs assessments, and preliminary cost/benefit analyses to align business solutions with company strategy and initiatives.
Align and guide others in accomplishing work objectives.
Build strategic relationships between teams, departments, units, or organizations to help achieve business goals.
Build trust through interactions that give others confidence in the employee’s intentions and those of the organization.
Coach and develop others across the Area, providing feedback, instruction, and development guidance and supporting the development of individual skills and abilities.
Identify and understand issues, problems, and opportunities; analyze data from different sources; and choose and implement appropriate courses of action or solutions.
Encourage innovative approaches to problems and opportunities and facilitate the implementation and acceptance of workplace change.
Communicate information and ideas clearly and succinctly to individuals and groups in a variety of situations, in ways that influence thought and action.
Plan and organize courses of action to ensure work is completed efficiently.
Influence senior leaders, peers, and front-line personnel and build stakeholder support.
Maintain self-awareness, emotional stability, and personal effectiveness in the face of adversity, stress, provocation, or high workload.
Adapt to change, ambiguity, risk, and uncertainty, including changes in job requirements, schedules, or work environments.
Travel 50–75% within the market area, including overnight travel.