Withdrawal Management Medical Assistant (HLC)

The Salvation Army USA Central Territory•Indianapolis, IN

5d•Onsite

About The Position

The Withdrawal Management Medical Assistant will provide basic monitoring of clients’ physical/medical status, assist with admission assessments and discharges, and facilitate a caring and safe environment for each client. This role involves teaching education classes as scheduled and assisting medical staff while ensuring The Salvation Army's Mission is carried out.

Requirements

High School Diploma required; associate degree preferred.
Registered/Certified Medical Assistant certification required.
Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard.
Must complete Safe From Harm training within the first 90 days of employment.
Must be a Registered or Certified Medical Assistant. (RMA, CMA, or CCMA).
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
If in recovery, must demonstrate at least two years of sobriety with evidence of emotional and social stability.

Nice To Haves

Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred.
Bilingual and able to read, write and speak Spanish preferred.

Responsibilities

Conduct intake assessments to collect medical, social, emotional, and demographic data to assess appropriate admissions into Withdrawal Management based on written policies and the Utilization Review manual.
Record in the client records information and details relating to chronic and acute illnesses, incidents, known withdrawal complication, and all prescribed medications taken by the clients.
Schedule and arrange for physical examinations by the physician and nursing staff.
Conduct ongoing monitoring of medical and physical status along as instructed by the primary Physician.
Follow the standard time regimens for taking and recording vital signs.
Observe and chart clients for withdrawal signs, unusual activity of behaviors, verbal complaints of physical or psychological problems, and report to the WM Supervisor, Clinical Director, and/or Physician.
Chart thoroughly all pertinent data, including but not limited to medical/health conditions, physician’s orders, complications related to withdrawal and general health, vital signs, medication monitoring, description of course of withdrawal, or other incidents. Document all pertinent observations in client’s chart.
Provide for physical, medical, and emotional needs to all clients as needed.
Perform technical treatment as indicated and/or directed by written Physician orders and instructed by Nursing Staff or Clinical Director.
Accurately prepare, pass, check, observe, supervise, and record all medications taken.
Provide emergency First Aid care to those clients who exhibit the need.
Facilitate referrals for the clients to provide community resources not provided by SAHLC.
Keep refreshment table clean and stocked for clients.
Assist in keeping the unit clean and orderly by performing necessary cleaning duties to provide a clean and safe environment for the clients.
Wipe mattress and pillows with viro-check after each client has been discharged and change linens as needed.
In accordance with the CFR-42 Federal Law and The Salvation Army policies, always maintain client confidentiality.
Facilitate a seamless and comprehensive transfer of information from one shift to the next.
Cooperate and communicate with other clinical staff in the transfer process of the client to different levels of care.
Attend Withdrawal and agency wide staff as well as monthly in-service meetings as scheduled.
Reports maintenance repairs and services to Clinical Manager and Facility Operations Manager.
Promote positive public relations by using professional telephone manners, presenting a pleasant and supportive attitude toward the client and their family members or friends, and cooperating with personnel from other outside agencies.
Other tasks as assigned by leadership.