WISe Case Manager (Wraparound with Intensive Services)

YMCA Of Greater Seattle•Seattle, WA

5d•Hybrid

About The Position

The WISe (Wraparound with Intensive Services) Care Coordinator is responsible for leading the youth and family teams through the wraparound process. The care coordinator uses strong leadership skills to organize, develop and facilitate wraparound family team meetings, and is responsible for leading the team through the phases of WISe. The WISe care coordinator will work with youth and families with complex needs involved in multiple systems (criminal justice, mental health, foster care, substance use, etc.). In addition, the WISe care coordinator is responsible for developing and implementing individualized family care plans and expanding the involvement of natural team members and systems. This sometimes entails assuming a case management function, accessing formal resources, coordinating care, responding to crises, serving as an advocate, and providing documentation. The WISe care coordinator reports to the WISe Program Director. This position is with the Y Social Impact Center, the social services division of the YMCA of Greater Seattle (YGS), serving around 5,000 youth, young adults, and families every year in communities across King County, Pierce County, and various counties across WA. Through our programs we aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; establishing stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center’s programs include homelessness prevention, housing, behavioral health, crisis response, foster care licensing, violence prevention, and employment. Since many of the young people we serve have been involved in the foster care, criminal justice, behavioral health, and/or homelessness systems, we truly value relatable lived experience of our staff and those applying for our positions as an asset.

Requirements

Bachelor's degree in psychology, social work or related social services field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship-building skills.
Strong verbal and written communication skills.
Basic computer skills and working knowledge of Microsoft Office.
Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
Current state approved First Aid and CPR certification.
Current approved HIV blood borne pathogens training.
Must be 21+ to be an authorized driver.
Must have possessed a driver's license for at least 3 years.
Must pass a drug screen that will test for impairing substances (including marijuana).
No more than two (2) vehicle related suspension(s) and/or reinstatement(s) within the last three (3) years.
No more than two (2) moving violations and/or accidents within the last three (3) years.
No Major Violations (DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test; Driving with an open container of alcohol; Reckless Driving; Hit and Run – property damage only; Racing; Driving with a suspended/revoked license/insurance; Speeding over 20 mph; Fleeing and/or eluding police; Any other felony driving conviction(s)) within the last five (5) years.
No more than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history.
No more than 3 Driving with a suspended/revoked license.
No Hit and Run resulting in bodily injury or death.
No Manslaughter/felony death by motor vehicle.
Must not have a California Driver's License.

Nice To Haves

Masters preferred.
Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Ability to speak any language in addition to English may be helpful.

Responsibilities

Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.
Build strong relationships with Y program participants to effectively provide quality services.
Provides intensive case management and care coordination services to a caseload of 10-12 clients enrolled in Wraparound with Intensive Services (WISe).
Develops individualized, strengths-based, youth-driven service plans.
Form effective working relationships with family members and all community providers, balancing differences in culture, agendas, and priorities, and expectations. Maintain professional partnerships with all community providers.
Identify the strengths and needs of the youth and family, provide WISe Team members with an overview of Wraparound Team practice, and clarify their role and responsibilities as team members in this process.
Work with the Youth Partner and/or Family Partner to identify family support, peer support, or other community resources that can assist the youth and family with exercising their voice in the WISe Team process.
Prepare for meetings: Develop a meeting agenda with the youth, family, and other WISe team members; schedule meetings at a place/time that is accommodating (comfortable and convenient) to the youth and family and available to all team members; prepare visual aids or tools to facilitate the meeting process; and inform all WISe team members of the date, time and location of each meeting.
Ensure clients receive all required screenings, assessments, services, interventions, and opportunities to fully meet their physical, psychological, social, emotional, relational, developmental, educational, independent-living, housing, and permanency needs in a timely and effective manner.
In coordination with the program director and collaboration with the youth and family team, ensure client's transitions are well coordinated and facilitated, including placements and discharges, and ensure all required intake, service planning, and discharge/exit documentation is completed fully and on time.
Ensure all contract-required client progress reviews and reports are completed thoroughly and accurately, are well written and submitted on time.
Ensure caregivers receive the necessary support services (case management, care coordination, respite, resources, etc.) to meet the client's needs fully.
Attend and participate in meetings and training as designated by the WISe Program Director. Attend and participate in consultations, team meetings, and weekly supervision.
Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
Researches best practices in field; creates and maintains specialized resource library.
Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.
Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
May assist with program coordination or other activities related to job focus.
Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
Other duties as assigned.
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.