Wires STP Optimization Lead - Production Role

Wells Fargo•Charlotte, NC
•Hybrid

About The Position

Wells Fargo is seeking a Business Execution Lead, to drive its wires Straight Through Processing (STP) optimization initiatives for Payment Operations. In this role, you will lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives. You will drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate. You will review strategic approaches and effectiveness of support function and business performance. You will perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations. You will make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. You will collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives. You will influence, guide and lead less experienced Strategy and Execution staff within the group.

Requirements

  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

  • 5+ years in Payments, Wires Operations, Product, Process Improvement, or Operational Excellence
  • Strong understanding of Fedwire, CHIPS, SWIFT, ISO 20022, STP management, repairs, investigations, and payment processing workflows
  • Proven experience leading large-scale operational improvement programs
  • Experience partnering with Technology and Product teams
  • Expertise in process optimization, automation, and operational transformation
  • Strong analytical and data-driven decision-making capability

Responsibilities

  • Monitor overall, system, channel, client, and repair-reason performance
  • Maintain one controlled baseline and reconcile metric differences across reports
  • Maintain the mapped and unmapped repair inventory
  • Prioritize high-volume internal and external causes
  • Convert client-specific repair data into targeted outreach
  • Validate whether repair volumes fall and remain lower after intervention
  • Identify repeatable repair categories suitable for rules, validation, or reference-data remediation
  • Quantify repair impact by defect
  • Support prioritization, testing, production validation, and benefit confirmation
  • Detect regression after releases, migrations, client changes, and new ISO requirements
  • Confirm that delivered repair reductions remain sustained
  • Report repairs removed, STP uplift, recurring-volume reduction, and residual gap against target

Benefits

  • Equal Opportunity Employer
  • Focus on building strong customer relationships
  • Strong risk mitigating and compliance-driven culture
  • Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
  • Adherence to applicable Wells Fargo policies and procedures
  • Appropriately fulfilling risk and compliance obligations
  • Timely and effective escalation and remediation of issues
  • Making sound risk decisions
  • Emphasis on proactive monitoring, governance, risk identification and escalation
  • Making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements
  • Accommodation for applicants with disabilities is available upon request in connection with the recruitment process
  • Drug free workplace
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