Wireless Telecom Admin I

D.R. Horton•Arlington, TX

1d•Onsite

About The Position

D.R. Horton, Inc. is currently looking for a Wireless Telecom Administrator I. The right candidate will maintain cellular telephones and wireless devices companywide, as well as perform billing/plan analysis and work with vendors to optimize company-wide usage.

Requirements

High school diploma or general education degree (GED)
One to three years of related telecommunications experience
Possess strong interpersonal and verbal communication skills
Proficiency with MS Office and email

Nice To Haves

Associate degree or equivalent from two-year college or technical school preferred
Ability to multi-task and attention to detail

Responsibilities

Process companywide requests for cellular phones and wireless cards, including requests to move, add, or change service
Troubleshoot cellular telephone and wireless card problems and coordinate actions with end-users, vendors, and IT personnel to correct any interruption in service
Monitor use of a company-issued cell phone or other device including but not limited to excessive or zero use per policy guidelines. Report to management as per company policy
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Able to meet department Service Level Agreements (SLA’s) for issue response times. If unable to resolve during the designated response time, customer must be notified of steps to be taken with an ETA
Train users in cellular phone operations
Process returns for reissuance or salvage, ensuring corporate data is removed