Wireless Sales Manager - W2931
About The Position
OSL, a leader in outsourced sales services, is partnering with Walmart Canada to manage over 350 wireless kiosk locations. They are seeking a Wireless Manager to lead operations at their location, ensuring excellent customer experiences and strong sales performance. This role requires leveraging retail management skills in wireless or electronics to build and guide a sales team, optimize operations, and boost profitability. The manager will ensure their team meets and exceeds sales targets through expert advice and superior customer service. The position reports to the District Manager and focuses on efficiency, effectiveness, and embodying OSL's innovative spirit.
Requirements
- Retail management experience in wireless or electronics
- Demonstrated ability to drive team performance, sales results, and service quality
- Strong communication and presentation skills, essential for effective leadership and customer interactions
- Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
- Physical ability to lift 30-50 pounds
- Capability to stand or walk for extended periods during shifts
- Flexibility to work various schedules, including days, evenings, and weekends
Nice To Haves
- Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
- Experience with recruitment, coaching, HR, and Canadian employment standards
Responsibilities
- Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
- Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
- Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
- Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
- Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
- Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
- Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
- Analyze sales figures, forecast future sales, and adapt strategies to market trends
- Coordinate with the marketing department to implement promotional campaigns and sales initiatives
- Ensure compliance with all company policies and procedures as well as legal regulations
- Manage the department budget, including labor costs, supplies, and other expenses
- Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
- Report to upper management on sales results, potential customer issues, and the overall performance of the department
- Various other duties, as needed
Benefits
- Competitive base salary
- Commissions
- Quarterly performance bonuses
- Up to 50% off wireless services
- RRSP matching
- Paid vacation
- Comprehensive training
- Career development opportunities
- Employee Assistance Program
- OSL's People and Culture Programs (OSL Cares and the Women's Empowerment Mission)
- Daily access to earnings through Dailypay & Wisely cards
- Various discount programs
- Personalized in-store and online LMS training
- Partnerships with educational institutions like Franklin University
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
