Wireless Sales Manager - W2664/W2129/W1769/W1792
About The Position
OSL is seeking a dynamic Wireless Manager to lead operations at one of their Walmart Canada wireless kiosk locations. The role involves managing a sales team, ensuring excellent customer experiences, and driving sales performance. The ideal candidate will have retail management experience in wireless or electronics, a passion for technology, and the ability to motivate a team in a high-energy retail environment. The Wireless Manager reports directly to the District Manager and is responsible for the overall efficiency, effectiveness, and profitability of their assigned location.
Requirements
- This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.
- Retail management experience in wireless or electronics
- Demonstrated ability to drive team performance, sales results, and service quality
- Strong communication and presentation skills, essential for effective leadership and customer interactions
- Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
- Physical ability to lift 30-50 pounds
- Capability to stand or walk for extended periods during shifts
Nice To Haves
- Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
- Experience with recruitment, coaching, HR, and Canadian employment standards
Responsibilities
- Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
- Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
- Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
- Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
- Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
- Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
- Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
- Analyze sales figures, forecast future sales, and adapt strategies to market trends
- Coordinate with the marketing department to implement promotional campaigns and sales initiatives
- Ensure compliance with all company policies and procedures as well as legal regulations
- Manage the department budget, including labor costs, supplies, and other expenses
- Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
- Report to upper management on sales results, potential customer issues, and the overall performance of the department
- Various other duties, as needed
Benefits
- Competitive base salary
- Commissions
- Quarterly performance bonuses
- Up to 50% off wireless services
- RRSP matching
- Paid vacation
- Comprehensive training
- Career development opportunities
- Employee Assistance Program
- OSL's People and Culture Programs (OSL Cares and the Women's Empowerment Mission)
- Daily access to earnings through Dailypay & Wisely cards
- Various discount programs
- Personalized in-store and online LMS training
- Partnerships with educational institutions like Franklin University
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
