Wireless Retail Sales Associate MORRISTOWN | Morris St
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to bring the brand to life and serve as ambassadors for its products and services. They create energy and excitement, prioritize customers, build new and existing relationships, and develop expertise in identifying customer needs and recommending device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The role involves helping customers continue their shopping journey, demonstrating current technology, and providing personalized recommendations for devices, service plans, accessories, and Internet of Things products. Associates guide customers through purchases with thoughtful questions and informative answers, and approach sales and service needs with patience, honesty, and empathy. They learn to use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, processes, systems, and reference resources. They partner with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and relevant expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
