Wireless Retail Sales Associate BOONTON | Wootton St
About The Position
Arch Telecom’s Mobile Associates (MAs) work as part of a retail team to represent the brand and create an energetic, customer-focused experience. They build new customer relationships and deepen existing ones, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role intended to develop the skills and expertise needed for promotion to Mobile Expert after training completion. Associates help customers continue their shopping journey, demonstrate technology, and recommend personalized solutions such as accessories and Internet of Things devices. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn digital tools and systems for demonstrating coverage and plans, inspecting and troubleshooting devices and accounts, and supporting customer onboarding. They complete training on the in-store experience, skills, processes, systems, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Six months of customer service and/or sales experience; retail environment preferred.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared company success.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile cell phone plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
