Hiring Event for Wireless Retail Sales Associate 14th MAY KEY BISCAYNE

Arch Telecom•Key Biscayne, FL

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. Since 1993, they have been providing superior service and quality wireless products featuring the latest in technology. They are a recognized leader in the wireless retail industry, consistently delivering the solutions and service their customers demand. The Mobile Associate (MA) works as part of a Retail Team to bring the brand to life, embodying the brand and Arch Telecom's Core Values. MAs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where individuals are expected to work with their team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of customer advocates and to build meaningful connections with customers.
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate how the ever-expanding coverage stacks up in the customers neighborhood, providing them with a lightning-fast LTE network.
Explain why plans and services will let customers live unlimited, feel the love, stay connected and go further.
Redefine how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company's success.
Be willing to have a good time while providing first-class customer experience.