Hiring Event for Wireless Retail Sales Associate 14,21 and 28th MAY MALL OF NEW HAMPSHIRE

Arch Telecom•Manchester, NH

11d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S., providing superior service and quality wireless products since 1993. We are seeking Mobile Associates (MAs) to work as part of a Retail Team, bringing the brand to life. MAs are brand ambassadors who create energy and excitement around our products and services, thriving in a fast-paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building and deepening relationships, continuously working to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, preparing MAs for promotion to Mobile Expert upon training completion.

Requirements

At least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours) or Part Time (20+ hours) availability
6 months of customer service and/or sales experience
Retail environment experience preferred
A strong desire to learn and master the skills required of customer advocates
Competitive drive and confidence to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing best practices
Effective at balancing customer experience and performance goals

Responsibilities

Learn and build proficiency in customer service, providing a best-in-class customer experience and building loyalty.
Help customers in their shopping journey, whether online, through Customer Care, or in-store.
Explore individual needs and provide hands-on demonstrations of the latest technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage and explain plan/service benefits.
Redefine how wireless is done, including device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels, including business and customer service.
Collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and be accountable for the company's success.
Have a good time while providing first-class customer experience.