Wireless Retail Associate Manager KEY BISCAYNE [607D]

Arch Telecom•Key Biscayne, FL

2d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Retail Associate Managers work on a retail team to represent the brand and its core values, create enthusiasm for products and services, and prioritize customers in a fast-paced retail environment. They build customer relationships, identify needs, and educate customers about devices and wireless services. This is a learning role that involves developing skills with the team while assisting the Retail Store Manager with operational duties. The role includes delivering a strong customer experience, demonstrating technology, recommending personalized device and service solutions, and helping customers through their purchases. Associate Managers also learn digital tools, systems, and processes; complete training; support store operations and coaching; and collaborate with employees across business and customer-service channels to resolve customer issues and identify small-business leads.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Demonstrate leadership, competitive drive, and confidence in a fast-paced sales environment.
Be willing to lead the team and share best practices.
Be effective in operational, financial, and performance management.
Have strong communication skills with customers and the team.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and demonstrate technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases with questions, answers, and product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Collaborate with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Share best practices and support team members while serving customers and resolving issues.