Wireless Retail Sales Associate KEY BISCAYNE | Crandon Blvd Avg. All in $30

Arch Telecom•Key Biscayne, FL

2d•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand, create excitement around its products and services, and prioritize customer needs. This is a learning role: the associate develops the skills and expertise needed to pursue promotion to Mobile Expert upon completion of training. The role focuses on creating meaningful customer connections, understanding individual needs, and educating customers about devices and services. Associates provide hands-on demonstrations, guide customers through purchases, and recommend personalized solutions, including accessories and Internet of Things devices. They also use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, processes, systems, and reference resources. They partner with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, and identify small-business leads. The position offers full-time availability at 40 hours per week or part-time availability at 20 or more hours per week.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and develop customer-advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail-environment experience.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore customer needs and provide hands-on demonstrations of current technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with colleagues across business and customer-service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and share accountability for company success.
Work with the team to develop skills and expertise in preparation for possible promotion to Mobile Expert upon training completion.