Wire Transfer Specialist

Investar Bank National As•Denham Springs, LA

About The Position

Ensures timely and accurate support for branch personnel and customer service inquiries. Adheres to various federal regulations by monitoring account activities and transactions. Researches and resolves complex customer inquiries. Provides system/application support to assist branch associates researching various issues that may arise.

Requirements

1-3+ years of experience in bank and branch operations required
High School diploma or equivalent required.
Understanding of NACHA Rules and Regulations
Ability to use a Windows based PC and MS Office Software
Experience with or the ability to learn the bank’s core applications and various PC applications
Thorough understanding of the deposit operations functions, policies, and procedures
Ability to gather data to assist assigned area in resolving deposit and debit card related issues
Ability to learn new tasks quickly and accurately
Must be self-motivated and independent
Strong reasoning and decision making skills
Strong analytical skills
Excellent interpersonal skills
Excellent multi-tasking skills
Strong verbal and written communication skills

Nice To Haves

AAP Certification preferred.

Responsibilities

Creates, reviews, verifies, and processes all incoming/outgoing domestic and international wire transfer orders, ensuring wire documentation is complete, accurate and properly authorized.
Maintains customer profiles and restrictions within the e-Wire system.
Reconciles and maintains balance logs for all ATM’s, to include ordering currency and monitoring cash dispensed so there is an adequate amount of currency at all times.
Completes daily Teller reconciliation, ensuring accuracy of balances and posting of wires.
Ensures posting files are balanced and processed by the designated established daily deadlines.
Reviews and verifies the correct paperwork/documentation is received for all new Checking, Savings, CD, and IRA account opened for commercial and retail/consumer products.
Ensures ATM Deposit posting files are balanced with no posting exceptions.
Reconciles and maintains balance logs for all ATM’s, to include ordering currency and monitoring cash dispensed to ensure machines have adequate currency at all times. Place service calls as needed to ensure machines are functional.
Scans and indexes all documents into the banks image record retention application as necessary.
Reviews endorsements of all large dollar checks to mitigate potential posting issues for our customers.
Accepts, researches, and resolves any customer service inquiry, or internal inquiry that may include returned wires, invalid wire instructions, Fed requests to trace or return wire payments, etc.
Ensures that own work complies with all applicable laws, regulations, policies and guidelines.
Perform other duties as assigned.