Wire Transfer Specialist

East West Bank • Houston, TX

3d

About The Position

East West Bank is seeking a Wire Transfer Specialist to support its Wire Transfer function, which handles domestic and international funds transfers for Commercial and Retail customers across the United States, Hong Kong, and China. This role is crucial for a growing and stable organization that offers career development opportunities. The Wire Transfer Specialist is responsible for the accurate and timely processing of domestic and international wire transfers in multiple currencies, ensuring compliance with regulations, internal policies, and banking standards. The position requires high-quality service, effective risk mitigation, and operates in a fast-paced, deadline-driven environment within a highly regulated financial institution. Strict adherence to policies, consistency, accuracy, and accountability are paramount. Schedule flexibility may be needed for daily cutoff times or peak processing periods, and ongoing training and performance monitoring are part of the role.

Requirements

• High school diploma or equivalent required
• 10‑key by touch, with typing speed of 40–50 WPM and high accuracy.
• Strong attention to detail and ability to work efficiently under time constraints in a high‑volume environment.
• Ability to follow detailed procedures within a controlled, regulated setting.
• Comfort performing repetitive tasks where precision and consistency are critical.
• Strong written and verbal communication skills.
• Proficiency with standard office applications and ability to learn internal banking systems.
• Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Nice To Haves

• college coursework or degree in business, finance, or a related field preferred.

Responsibilities

• Process high volumes of domestic and international wire transactions while adhering to strict daily cutoff times and service‑level agreements in a deadline‑driven environment.
• Review wire instructions for completeness and accuracy and escalate exceptions (such as incomplete or unclear instructions) to a Senior Specialist or Team Lead in accordance with established escalation procedures.
• Perform required compliance checks, including BSA, AML and OFAC under established guidelines.
• Investigate and assist with resolving wire exceptions, discrepancies, rejected transactions, and customer inquiries in a timely manner.
• Demonstrate flexibility in responding to shifting priorities, processing demands, and time‑sensitive requests throughout the business day.
• Communicate professionally and effectively with internal partners, including branches, compliance, fraud, treasury, and customer service teams.
• Follow all internal policies related to confidentiality, information security, data protection, and operational risk.
• Participate in training programs to build foundational knowledge of wire systems, regulations, and foreign currency processing.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED