Wire Transfer Specialist - Hybrid in Winter Haven or Charleston

South State Bank•North Charleston, SC

2d•Hybrid

About The Position

The Wire Specialist I is a critical component in the overall performance of the bank’s Deposit Operations/Payment Operations wire transfer processing and is responsible for processing incoming and outgoing domestic and international wire transfer payments within department SLAs. This position is responsible for ensuring all wires process accurately prior to the daily Fed cutoff. Wire Specialists also review fraud alerts and make independent decisions related to processing and work directly with customers to review unusual activity. Responsibilities include researching and responding to any wire related inquiries received from branches, internal departments, and other financial institutions, and following loss prevention and high-risk procedures for all wire processing. The Wire Specialist I must demonstrate the SSB core values of Integrity, Leadership, and Accountability in their dealings with all customers. There is an inflated risk of fraudulent activity with wires. A Wire Specialist I must be highly skilled at recognizing suspicious or fraudulent activity; this position must be able to work closely with customers, branches, Treasury Management, and the FIU team to prevent losses to the bank. A Wire Specialist I must be able to work in a fast-paced and intense environment. It is critical for a Specialist I to manage the pace and recognize when losses could be incurred due to fraud or human error.

Requirements

High School Diploma required
2 years of prior banking experience with an emphasis on payment processing responsibilities is required
Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.
Strong analytical and reading comprehension skills required.
Ability to be proactive, prioritize, handle multiple tasks, and work independently.
Must be exceptionally self-motivated and able to work in a rapidly changing and fast paced environment.
Must have excellent communication, organizational, problem solving and time management skills.
Ability to work well under pressure and maintain composure.
Must possess strong attention to detail, the ability to multi-task regularly and consistently meets established deadlines.
Work as a team with co-workers to ensure all functions are completed timely and correctly.

Nice To Haves

Associates or Bachelor’s degree preferred
An understanding of wire processing is preferred

Responsibilities

Initiate, verify, and release Fed wire payments to and from the Federal Reserve System via the Bank’s wire platforms in order to meet the established cutoff times.
Serve as a Subject Matter Expert on all functions related to wires to include working with Treasury Services, Consumer Banking, Commercial Banking, and other internal departments to ensure all wires are processed in an accurate and timely manner, prior to the daily Fed deadline.
Provide customer service, error resolution, risk mitigation and general support to internal and external customers for all wire related inquiries.
Manage inquiries and requests received through ServiceNow ticket queue.
Conduct calls to customers to verify wiring instructions when necessary.
Create and deliver international wire disclosures to be approved by consumers prior to sending international transfers, as required by regulation.
Submit wire recalls and track progress of returns.
Create and respond to wire transfer service messages regarding various complex situations in a timely manner.
Complete thorough Regulation E investigations from start to finish and ensure we are within Regulation E compliance.
Communicate with external financial institutions in regard to wire transfers.
Review and take appropriate action on OFAC/sanctions exceptions.
Validate the incoming and outgoing wires to the Fed account; must work with Accounting to ensure all wires are cleared appropriately on a daily basis.
Complete End of Day tasks to ensure all work has been accounted for and all wire entries are correctly passed to the core to post to customer accounts.
Analyze Fraud Alerts received through a fraud detection tool on all domestic and international incoming and outgoing wires to identify and prevent wire fraud for our customers and the Bank.
Exercise good judgment when making decisions that will directly impact customer accounts.
Ensure compliance with SouthState Bank Code of Business Conduct and Ethics and other operating policies and procedures.
Complete compliance training, adhere to all anti-money laundering guidelines and procedures and all regulatory requirements.
Comply with all regulations and compliance issues when processing wire transfers, to include, but not limited to: OFAC FINCEN, UCC4A, Reg J, and the Patriot Act.
Relocate to designated disaster recovery site with minimal notice if required.
Meet established goals set by management.
Cross train in other areas of Payment Operations to be able to assist as needed.