Wire Transfer Specialist - Hybrid in Winter Haven or Charleston

SouthState Bank•Winter Haven, FL

2d•Hybrid

About The Position

The Wire Specialist I is a critical component in the overall performance of the bank’s Deposit Operations/Payment Operations wire transfer processing and is responsible for processing incoming and outgoing domestic and international wire transfer payments within department SLAs. This position is responsible for ensuring all wires process accurately prior to the daily Fed cutoff. Wire Specialists also review fraud alerts and make independent decisions related to processing and work directly with customers to review unusual activity. Responsibilities include researching and responding to any wire related inquiries received from branches, internal departments, and other financial institutions, and following loss prevention and high-risk procedures for all wire processing. The Wire Specialist I must demonstrate the SSB core values of Integrity, Leadership, and Accountability in their dealings with all customers. There is an inflated risk of fraudulent activity with wires. A Wire Specialist I must be highly skilled at recognizing suspicious or fraudulent activity; this position must be able to work closely with customers, branches, Treasury Management, and the FIU team to prevent losses to the bank. A Wire Specialist I must be able to work in a fast-paced and intense environment. It is critical for a Specialist I to manage the pace and recognize when losses could be incurred due to fraud or human error.

Requirements

2 years of prior banking experience with an emphasis on payment processing responsibilities.
Proficiency with general office machines and programs, including Microsoft Office Word, Excel, and Outlook.
Ability to initiate, verify, and release Fed wire payments.
Ability to work in a fast-paced and intense environment.
Ability to manage pace and recognize potential losses due to fraud or human error.
Ability to work closely with customers, branches, Treasury Management, and the FIU team.
Ability to recognize suspicious or fraudulent activity.
Ability to work in a cubicle environment that may be noisy.
Ability to reside within a 50-mile radius of the Winter Haven, FL Operations Center or the Charleston, SC Operations Center.
For telecommuting roles (hybrid or 100% full-time telecommuting): Must have a secure home office environment free from background noise and distractions, and a reliable private internet connection not supplied by cellular data (hot spot); cable or fiber connections are preferred.

Nice To Haves

Understanding of wire processing is preferred.
Associates or Bachelor’s degree preferred.

Responsibilities

Initiate, verify, and release Fed wire payments to and from the Federal Reserve System via the Bank’s wire platforms to meet established cutoff times.
Serve as a Subject Matter Expert on all functions related to wires, including working with Treasury Services, Consumer Banking, Commercial Banking, and other internal departments to ensure all wires are processed accurately and timely, prior to the daily Fed deadline.
Provide customer service, error resolution, risk mitigation, and general support to internal and external customers for all wire-related inquiries.
Manage inquiries and requests received through the ServiceNow ticket queue.
Conduct calls to customers to verify wiring instructions when necessary.
Create and deliver international wire disclosures for consumer approval prior to sending international transfers, as required by regulation.
Submit wire recalls and track progress of returns.
Create and respond to wire transfer service messages regarding various complex situations in a timely manner.
Complete thorough Regulation E investigations from start to finish and ensure compliance.
Communicate with external financial institutions regarding wire transfers.
Review and take appropriate action on OFAC/sanctions exceptions.
Validate incoming and outgoing wires to the Fed account; work with Accounting to ensure all wires are cleared appropriately on a daily basis.
Complete End of Day tasks to ensure all work has been accounted for and all wire entries are correctly passed to the core to post to customer accounts.
Analyze Fraud Alerts received through a fraud detection tool on all domestic and international incoming and outgoing wires to identify and prevent wire fraud for customers and the Bank.
Exercise good judgment when making decisions that will directly impact customer accounts.
Ensure compliance with SouthState Bank Code of Business Conduct and Ethics and other operating policies and procedures.
Complete compliance training, adhere to all anti-money laundering guidelines and procedures, and all regulatory requirements.
Comply with all regulations and compliance issues when processing wire transfers, including OFAC, FINCEN, UCC4A, Reg J, and the Patriot Act.
Relocate to a designated disaster recovery site with minimal notice if required.
Meet established goals set by management.
Cross-train in other areas of Payment Operations to assist as needed.