Wire Transfer Specialist

Customers Bank • West Reading, PA

6d

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

Requirements

• 2+ years of wire transfer or bank operations experience in a production environment within a Bank/Credit Union
• Ability to multi-task
• Ability to build strong relationships
• Proficient in Microsoft Office Suite

Nice To Haves

• Previous experience using Finzly and FIS software preferred

Responsibilities

• Guarantee assigned wire transactions from all channels, foreign currency payments, customer service, wire investigation/research, and reconciliations are done in a complete and timely manner and are in line with all policies and procedures, established service levels, as well as within audit and compliance requirements
• Ensure all outgoing wires have appropriate approval prior to transmitting funds
• Monitor incoming wire queues to ensure assigned transactions are posted in a timely and accurate manner
• Provide elite customer service regarding wire transfers
• Monitor and review "OFAC" hits and ensure compliance with Financial Crimes business unit requirements
• Investigate and resolve discrepancies or errors, communicate findings to management, and recommend solutions for process improvements
• Assist with Payment Operations reporting
• Performs support tasks that occur during branch, department, and client inquiries. Serves as an initial point of contact for wire-related requests or issues received via phone or email
• Other duties as assigned by Team Manager/Team Lead

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed