Wire Services Specialist II

Old National Bank•Evansville, IN

6d•$17 - $28•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in business or finance or equivalent work experience.
2-3 years’ experience in wire transfer operations, banking center, or similar function
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Strong diligence and sense of urgency.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Competence in using Microsoft Office suite of products, especially Excel and Word.

Nice To Haves

Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department.
Actively seek opportunities for continuous learning.
Examine current processes and procedures to discover ways to improve current methods.
Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks.
Personally, strives to make each client interaction the best experience, performing a variety of wire payment transactions with patience, professionalism, and accuracy.
Takes ownership for resolving client transactions or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately.
Anticipates client needs and develops appropriate solutions.
Demonstrates finesse during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand client needs during transactions.
Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation.
Diffuses and manages difficult client interactions.

Responsibilities

Accurate and timely processing of domestic and international wire transfers, including both incoming and outgoing transactions.
Ensuring compliance with all internal policies, regulatory requirements, and service level expectations.
Supporting operational efficiency, fraud prevention, and exceptional client experience.
Partnering closely with banking centers, Treasury Management, and other internal teams to resolve exceptions, support client needs, and maintain effective payment operations.
Following departmental policies and procedures, specifically regarding compliance and customer confidentiality.
Monitoring the flow of wire transfers to and from the Bank through the Federal Reserve FedWire System.
Timely and accurate initiation, verification, and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks efficiently within internal policy standards.
Ensuring proper disclosures are prepared for all International Consumer Remittance wires in compliance with Reg E.
Monitoring incoming and outgoing wire suspicious activity and reporting to Wire Department management and Corporate Security as applicable.
Assisting the bank in combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines.
Researching, reviewing, and processing, both incoming and outgoing domestic and foreign wires that are more complex.
Serving internal/external clients with excellence.
Maintaining a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
Understanding data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team.
Nurturing client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Demonstrating positive, initiative-taking, and friendly people skills, as well as customer service support in a demanding environment.
Working closely with banking centers, business units, commercial and private banking clients to resolve exception items and aid with payments as needed.