Wire Services Representative I

Georgia's Own Credit Union

8d•Hybrid

About The Position

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office. Wire Services Representative I is an introductory position into the Wire Services operations area. This individual is responsible for all daily work associated with wire functions (incoming and outgoing), including wire review, release, fraud checks, following up with branch teams and ERM on pending wires, and answering any wire questions.

Requirements

High School Diploma or Equivalent.
Minimum 2 years of similar or related experience with credit union/banking.
Must be able to work amicably with credit union members and staff.
Able to contribute to the greater whole in a team environment
Must be detail oriented and have strong interpersonal skills.
Excellent verbal and written communication skills.
Ability to multi-task and various projects in given time frame.

Responsibilities

Handling general inquires via phone/voicemail, email and Skype
Support frontline and Security department with research and resolution
Perform research on wires as needed.
Insure satisfactory resolution of complaints and problems affecting members or staff.
Maintain current knowledge of and adhere to applicable regulations, and industry guidelines.
Process adjustments and disputes.
Assist the Accounting Department with reconcilement.
Post incoming wires received and release outgoing wires once completed.
Key outbound wires received from all channels, internal and external.
Assist in the management of wire related vendor relationships.
Assess transactional fees as outlined by the credit union’s Truth in Savings Fee Schedule.
Provide data for management reports on a one-off or ongoing basis.
Evaluate and set Members’ risk level on an ongoing basis.
Comply with departmental/credit union policies and procedures with specific focus on OFAC, Reg CC, and NACHA.
Attend a minimum of 1 webinar related to wire risk/policy/procedures
Other duties as assigned.