Patient Services Representative I
About The Position
The role of the Patient Services Representative is of crucial importance to ensuring a patient member experience that is consistent with CHCFC values and mission. Patient Services Representatives provide customer service that ensures ease of registration and scheduling, meets patient’s needs for access to care, and results in high levels of patient satisfaction. Patient Services Representatives demonstrate competency and professionalism in all interactions. Patient Services Representatives are expected to provide customer service that is responsive to CHCFC patients’ needs, which results in an easy and enjoyable experience for all who engage with the Health Center. Patient Services Representatives are expected to maintain accuracy and efficiency with all business operations processes. Patient Services Representatives perform all core activities of CHCFC’s Patient Services Department, the centralized business operations department which manages patient registration, scheduling, insurance verification, and access to patient records for all services within the health center: Medical, Dental, Behavioral Health, Office Based Addiction Treatment, Sexual and Reproductive Health, Diabetes Education, Transportation, Navigator Services, and Community Health Workers.
Requirements
- High School or equivalent education required.
- 1-3 years’ Medical or dental office experience preferred.
- Knowledge of office operations and basic computer operations required.
- Strong commitment to CHCFC Mission.
- Strong interpersonal and communication skills.
- Ability to work with a diverse population and sensitivity to low-income populations.
Responsibilities
- Adheres to patient privacy laws such as HIPAA and 42CFR and understands the importance of confidentiality in maintaining trusting patient relationships.
- Monitors and maintains proficiency with all forms of communication adopted by the Health Center; instant messaging, inter-office mail, EMR messages, and email.
- Answers phone calls and retrieves messages from multiuser queues in a professional and welcoming manner.
- Utilizes appropriate translation services when customers/patients call in using any language other than English.
- Schedules appointments with use of schedule templates to minimize errors in appointment scheduling.
- Registers customers/patients over the phone with accuracy to insure data integrity.
- Actively promotes use of the patient portal with customers/patients and is able to facilitate basic troubleshooting of portal issues.
- Conducts outreach to customers/patients in need of follow up care in the organization
- Records and processes customers payments through a third party system
- Completes special projects to support administrative and clinical staff, as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
