Patient Services Representative I

HealthPoint Careers • SeaTac, WA

3d • Onsite

About The Position

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. The Patient Services Representative I is responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and write basic correspondence such as memos.
• Work situations are routine and regularly recurring and require attention and concentration.
• Limited planning, discretion, and consideration are necessary to adequately carry out work activities.
• Work situations require consideration and interpretation of circumstances or information to choose the most effective response.
• Solutions may be technical yet relatively straightforward and well-defined once problems are understood.
• Basic operating knowledge of computers.
• Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series.
• All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer .
• Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required.
• Hepatitis B. is required for clinical employees with potential exposure to blood/blood products.
• All immunizations are a condition of employment.
• Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Nice To Haves

• Customer Service or Healthcare experience preferred.
• No presentation skills are necessary.
• Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired.

Responsibilities

• Greet all clinic patients, families and visitors.
• Perform the check-in functions for patients which includes: Verification of patient, guarantor and subscriber demographics. Verification of insurance information by reviewing insurance card and performing real time eligibility checking. Collection of copays and past due balances.
• Educate patients and families on HealthPoint services and assist with navigation of these services.
• Demonstrate knowledge of medical and dental insurances such as copay, co-insurance and deductibles and intricacies within a FQHC (Federally Qualified Health Center)
• Perform the check-out function for patients which includes: Scheduling any follow-up or future appointments. Provide patient with any applicable documents. Collect any outstanding balances that were not collected during check-in. Establish payment plans, if necessary.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
• Provide guidance to patients with documentation and education concerning financial assistance programs including Sliding Fee Program.
• Arrange for in-person, video, or phone interpreters through outside agencies according to interpreter ordering guidelines. Check in-person interpreters in and out.
• Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments.
• Maintain effective communication with clinical care team to add patients to providers’ schedules.
• Manage and provide oversight to complex appointment scheduling and procedure coordination.
• Educate patients and families on treatment options, costs and establishment of payment plan options.
• Guide and promote the use of MyChart to patients and families.
• Have a basic understanding of emergency medical situations. Be able to connect phone or in person patients to the appropriate clinical care team member for care.
• Follow established written procedures for collection of cash, checks, and credit card payments.
• Perform and correct registration errors contained in patient and charge review work queues.
• Keep the reception work area and waiting room clean, organized, and stocked.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
• Attending staff and in-service meetings, participating in committees and task force activities.
• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.
• Other duties as assigned by supervisor.

Benefits

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited employees. During 0 - .99 years of service, PTO accrual is 5.23 hours per pay period.
• Extended Illness Time Away of 40 hours
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED