Wire Services Manager, Sr

Old National Bank•Evansville, IN

1d•$83,300 - $168,400

About The Position

The Wire Services Manager, Sr is accountable for the performance and results of Wire Services within Payment Operations. The role provides leadership and oversight for incoming and outgoing wire operations, SWIFT and Fedwire support, general ledger and expense oversight, and vendor management. It is responsible for a strong risk and control environment, high-quality service delivery, and employee development, while overseeing payment processing, exception management, reconciliations, vendor oversight, and operational and strategic initiatives. The position delivers a high-quality client and partner experience through secure, accurate, and timely processing of high-risk, time-sensitive wire transactions. It collaborates with enterprise stakeholders, external partners, and strategic vendors to support operational objectives, process improvements, and payment modernization. The manager drives operational excellence through leadership, talent development, continuous improvement, and effective risk management. The position leads Wire Services teams across multiple locations, managing professional employees and supervisors. It oversees daily domestic and international wire processing, risk and regulatory compliance, audit readiness, vendor relationships, process modernization, reporting and analytics, stakeholder collaboration, and business continuity and disaster recovery preparedness. The role also partners with Finance on budgeting, forecasting, resource planning, and expense management. The salary range is $83,300–$168,400 per year, plus bonus. Actual offers may vary based on responsibilities, relevant skills and experience, education, and geographic location.

Requirements

Minimum 7 years of banking, payment operations, wire operations, or related financial services experience.
Leadership experience managing professional employees, supervisors, and multi-location teams.
Strong knowledge of domestic and international wire processing, SWIFT, Fedwire, payment authentication, exception processing, balancing, and reconciliation.
Experience with operational risk management, fraud prevention, regulatory compliance, audit readiness, and vendor management.
Demonstrated ability to interpret operational and financial data, influence stakeholders, drive change, and improve operational performance.
Proficiency with Microsoft Office, SharePoint, and reporting or dashboard tools.

Nice To Haves

Bachelor's degree in business administration, finance, operations, risk management, or a related field, or equivalent experience.
Experience with payment modernization initiatives, automation, process redesign, workflow optimization, and ISO 20022.

Responsibilities

Lead the Wire Services organization and maintain accountability for operational performance, service quality, employee development, and risk management.
Oversee teams across multiple locations and manage professional employees and supervisors; coach, mentor, manage performance, plan succession, and support career development.
Develop staffing strategies, cross-training programs, and backup coverage plans; maintain consistent training, procedures, controls, communication, and service standards.
Oversee daily incoming and outgoing domestic and international wire processing, including SWIFT operations, Fedwire support, investigations, exceptions, recalls, repairs, returns, balancing, reconciliations, and transaction approvals.
Manage workflow, queues, service levels, cutoff performance, accuracy, timeliness, client-impacting issues, operational losses, production issues, and wire-related financial controls.
Support operational readiness for conversions, acquisitions, volume growth, system implementations, and strategic initiatives.
Identify, assess, monitor, and mitigate operational, fraud, compliance, and reputational risks associated with wire transfers and remittance activities.
Maintain oversight of payment authentication, callback procedures, dual controls, entitlement management, segregation of duties, and fraud prevention measures.
Ensure compliance with applicable laws, regulations, and standards, including Regulation E, Regulation J, UCC Article 4A, OFAC and sanctions requirements, BSA/AML, USA PATRIOT Act, FFIEC guidance, SWIFT standards, NACHA where applicable, and ISO 20022 payment messaging requirements.
Oversee the consumer remittance transfer program, including required disclosures, error resolution notices, and cancellation and refund protections.
Monitor regulatory, industry, and payment-system changes and implement operational updates.
Serve as the primary Wire Services contact for audits, regulatory examinations, compliance reviews, and operational testing; coordinate requests, walkthroughs, evidence, corrective actions, remediation, and responses.
Manage strategic vendor relationships, performance, service-level agreements, escalations, expenses, invoices, contracts, and risk requirements.
Participate in vendor assessments, third-party risk reviews, modernization initiatives, and platform evaluations; oversee vendor controls, SOC reviews, remediation, and business continuity readiness.
Evaluate and improve processes for efficiency, scalability, control effectiveness, and client experience; lead automation, workflow redesign, and operational transformation.
Support payment modernization, platform upgrades, ISO 20022 readiness, SWIFT enhancements, and future payment capabilities such as FedNow and real-time payments.
Develop and oversee reporting dashboards, KPIs, productivity metrics, operational scorecards, and risk indicators; analyze operational and financial data and prepare executive reporting and recommendations.
Partner with Finance on budget development, forecasting, resource planning, and expense management.
Build partnerships across Treasury Management, Commercial Banking, Wealth Management, Retail Banking, Technology, Risk, Compliance, and Finance.
Serve as a subject matter expert for wire operations and maintain Wire Services business continuity and disaster recovery preparedness, including procedures, contingency plans, staffing coverage, and recovery requirements.
Support resiliency planning for critical payment systems, vendors, and operational processes.