Wire Services Manager, Sr

Old National Bank•Evansville, IN

25d

About The Position

The Wire Services Manager, Sr is accountable for the performance and results of Wire Services within Payment Operations. The role provides leadership and oversight for wire transfer operations, including incoming and outgoing wires, SWIFT and Fedwire support, general ledger and expense oversight, and vendor management. It ensures a strong risk and control environment, high-quality service delivery, and effective employee development. The position oversees wire payment processing, exception management, reconciliations, vendor oversight, and operational and strategic initiatives. It delivers a high-quality client and partner experience through the secure, accurate, and timely processing of high-risk, time-sensitive wire transactions. The role collaborates with enterprise stakeholders, external partners, and strategic vendors to support operational objectives, process improvements, and payment modernization. It drives operational excellence through leadership, talent development, continuous improvement, and effective risk management.

Requirements

Minimum 7 years of banking, payment operations, wire operations, or related financial services experience.
Leadership experience managing professional employees, supervisors, and teams across multiple locations.
Strong knowledge of domestic and international wire processing, SWIFT, Fedwire, payment authentication, exception processing, balancing, and reconciliation.
Experience with operational risk management, fraud prevention, regulatory compliance, audit readiness, and vendor management.
Demonstrated ability to interpret operational and financial data, influence stakeholders, drive change, and improve operational performance.
Proficiency with Microsoft Office, SharePoint, and reporting/dashboard tools.

Nice To Haves

Bachelor's degree in business administration, finance, operations, risk management, or a related field, or equivalent experience.
Experience with payment modernization initiatives, automation, process redesign, workflow optimization, and ISO 20022.

Responsibilities

Lead the Wire Services organization and maintain accountability for operational performance, service quality, employee development, and risk management.
Provide operational leadership and oversight for teams in multiple locations, aligning their work with business objectives, service standards, and risk expectations.
Manage professional employees and supervisors, including team performance, productivity, and operational results.
Coach, mentor, and develop employees; conduct performance management and succession planning; and develop staffing, cross-training, and backup coverage strategies.
Maintain consistent training, procedures, controls, communication, and service standards across the organization.
Oversee daily processing of incoming and outgoing domestic and international wire transfers, including SWIFT operations, Fedwire support, investigations, exceptions, recalls, repairs, returns, balancing, reconciliations, and transaction approvals.
Manage workflow, operational queues, service levels, cutoff performance, accuracy, timeliness, and client-impacting issues.
Oversee operational losses, exception tracking, production issue resolution, and wire-related financial controls.
Support operational readiness for conversions, acquisitions, volume growth, system implementations, and strategic initiatives.
Identify, assess, monitor, and mitigate operational, fraud, compliance, and reputational risks associated with wire transfer and remittance activities.
Maintain oversight of payment authentication, callback procedures, dual controls, entitlement management, segregation of duties, and fraud prevention measures.
Ensure compliance with applicable banking laws, regulations, industry guidance, payment-system standards, and messaging requirements, including Regulation E, Regulation J, UCC Article 4A, OFAC and sanctions requirements, BSA/AML, the USA PATRIOT Act, FFIEC guidance, SWIFT standards, NACHA where applicable, and ISO 20022.
Oversee the consumer remittance transfer program, including required disclosures, error-resolution notices, and cancellation and refund protections.
Monitor regulatory, industry, and payment-system changes and implement operational updates.
Serve as the primary Wire Services contact for internal and external audits, regulatory examinations, compliance reviews, and operational testing; coordinate requests, walkthroughs, evidence, corrective actions, issue remediation, and regulatory responses.
Manage strategic vendor relationships, including monitoring service-level agreements, operational issues, escalations, expenses, invoices, contracts, and risk-management requirements.
Participate in vendor assessments, third-party risk reviews, modernization initiatives, and platform evaluations; oversee vendor controls, SOC reviews, remediation, and business continuity readiness.
Continuously evaluate processes to improve efficiency, scalability, control effectiveness, and client experience; lead automation, workflow redesign, and operational transformation initiatives.
Support payment modernization, platform upgrades, ISO 20022 readiness, SWIFT enhancements, and future payment capabilities including FedNow and real-time payments.
Develop and oversee dashboards, KPIs, productivity metrics, operational scorecards, and risk indicators; analyze operational and financial data and prepare executive reporting and recommendations.
Partner with Finance on budget development, forecasting, resource planning, and expense management.
Build partnerships across the enterprise and collaborate with Treasury Management, Commercial Banking, Wealth Management, Retail Banking, Technology, Risk, Compliance, and Finance.
Serve as a subject matter expert for wire operations and maintain Wire Services business continuity and disaster recovery preparedness.
Keep procedures, contingency plans, staffing coverage, and operational recovery requirements current; support resiliency planning for critical payment systems, vendors, and processes.