Wire Operations Specialist

NBH Bank•Kansas City, MO

19h•Hybrid

About The Position

This position is ideal for someone looking to build a career in Bank Operations, specifically Wire Operations Support. The company provides training and coaching, with opportunities for advancement. As a Wire Operations Specialist, you will serve as a subject matter expert and trusted resource for wire transfers, providing daily support to clients and internal teams. Responsibilities include processing incoming and outgoing domestic and international wire transfers in compliance with Bank policies, procedures, Service Level Agreements, and regulatory rules. The company emphasizes a culture of Relationships, Fairness, and Simplicity, and has a long-standing commitment to Equity, Diversity, and Inclusion, promoting community growth, revitalization, and sustainability through various initiatives. They strive for all associates to feel welcome and empowered at work.

Requirements

High School diploma or equivalent
2 years of relevant job experience with client service
2 years of bank operations, banking center or equivalent experience with an emphasis in wire operations.
Excellent business communication skills
Strong detail orientation

Nice To Haves

Associate’s Degree, or equivalent combination of education and related work experience
5+ years of relevant job experience with emphasis on wire operations
Ability to handle multiple tasks simultaneously
Ability to perform within a complex, multi-functional technical environment
Capacity to work with multiple computer and software systems
Experience with general ledger reconciliations

Responsibilities

Work with and through others, building and maintaining relationships.
Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
Handle detail work quickly, correctly, and efficiently and working within established guidelines.
Work in a fast paced environment with high volumes and be able to maintain a high level of focus on procedures.
Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Provide support to all banking centers and other departments where support or assistance is needed related to wire transfers.
Verify and confirm all incoming and outgoing wire transfers, meeting all deadlines and adhering to all policies and procedures.
Identify opportunities to enhance the associate and client experience.
Escalate issues to the appropriate parties (Wire Operations Lead, Manager, etc.).
Collaborate with other teams to create an environment of teamwork, efficiencies, and problem solving.
Work to mitigate the risks associated with wire transfers.
Focus on fraud prevention measures.
Assure all proper documentation has been received and executed appropriately.
Perform call back verification to confirm transaction details and to authenticate origin of the wire transfer transaction.
Answer and respond to inquiries via email.