Wire Operations Specialist

Nicolet National Bank•Iowa City, IA

About The Position

Provides operational support to bank personnel and customers primarily in deposit application systems related to wire transfer payments. Also support as a back-up for online banking Treasury Management services. Includes data entry and research as well as creative problem-solving.

Requirements

High School diploma or equivalent.
2 years administrative and/or accounting experience.
2 years banking electronic payment processing experience.
Ability to maintain strict confidentiality.
Effective verbal and written communication skills and strong interpersonal skills.
Ability to maintain regular and reliable attendance.

Responsibilities

Processes wire transfers through the Payments Exchange wire transfer system with a high degree of proficiency and speed.
Communicate with internal colleagues and external customers via phone, email, and written correspondence.
Resolve issues by researching solutions and identifying the best option.
Handle escalated customer issues, or further escalates customer issues as appropriate.
Cross-train regularly to maintain proficiency in a variety of departmental functions and administrative tasks.
Create and update department procedures as required.
Provide necessary reporting to bank management.
Review Fraud Software daily to identify potential fraud on wire transactions. Timely identification reduces risk to the customer and the bank.
Review daily reports and general ledger account reconciliations. Make correction/ adjustment entries as appropriate.
Review daily reports to identify and correct possible errors or omissions.
Identify and suggest process improvements for daily tasks and department functions.
Serve as backup for Operations as necessary.
Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Performs all other duties as assigned.