Wire Fulfillment Ops Specialist - Essential Onsite

Capital One•Richmond, VA

3d•Onsite

About The Position

Wire Fulfillment Ops Specialist - Essential Onsite As an Associate within Enterprise Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Fulfillment is responsible for performing start of day and end of day tasks, management of all inbound and outbound domestic and international wire exceptions as well as management of several other payment related tasks. Summary of Responsibilities & Expectations Performs the opening and closing of Federal Reserve and Swift gateways in alignment with all domestic and international wire processing Reviews and processes both incoming and outgoing wire requests Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance Manages several types of wire exceptions, inclusive of NSF, potential duplicates, repairs, etc. Performs correspondent bank (Nostro) funding and position management Expected to fully cross train on all wire functions and responsibilities Able to identify issues and risks associated with transactions and escalate appropriately Able to make effective independent decisions, when necessary Works with management to identify process improvement opportunities Able to communicate effectively and clearly within and across the value stream Contacts internal customers for wire authorizations and approvals Investigates and resolves customer issues with little or no assistance Able to manage independent workflow assignments autonomously Influences positive behaviors and integrative thinking Location: This role is an essential position and requires onsite attendance Schedules Hours of Operations are Monday through Friday, 6:00 a.m. to 7:30 p.m. EST Associates must be available to work rotationally all shifts between Monday through Friday, 6:00am - 7:30pm EST Associates are required to be on location Tuesdays, Wednesdays and Thursdays. Associates work at home Mondays and Fridays.

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center or banking operations experience
At least 3 years of experience working in banking or the financial industry
At least 1 year of experience using Microsoft Office or Google Suite

Nice To Haves

At least 2 years of payment operations experience
At least 1 year of wire transfer experience
At least 4 years of experience working in banking or financial industry
At least 2 years of experience using Microsoft Office or Google Suite

Responsibilities

Performs the opening and closing of Federal Reserve and Swift gateways in alignment with all domestic and international wire processing
Reviews and processes both incoming and outgoing wire requests
Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
Manages several types of wire exceptions, inclusive of NSF, potential duplicates, repairs, etc.
Performs correspondent bank (Nostro) funding and position management
Expected to fully cross train on all wire functions and responsibilities
Able to identify issues and risks associated with transactions and escalate appropriately
Able to make effective independent decisions, when necessary
Works with management to identify process improvement opportunities
Able to communicate effectively and clearly within and across the value stream
Contacts internal customers for wire authorizations and approvals
Investigates and resolves customer issues with little or no assistance
Able to manage independent workflow assignments autonomously
Influences positive behaviors and integrative thinking