Senior Ops Associate, Check Operations - Essential Onsite

Capital One•Richmond, VA

5d•Onsite

About The Position

Senior Ops Associate, Check Operations - Essential Onsite The Payment Exceptions team in Enterprise Payments is seeking an experienced, highly motivated process manager with excellent communication skills. The ideal candidate will have a strong background in process management, with experience facilitating risk, complaints & project initiatives. This individual needs to enjoy collaborating, creating well-managed processes, and driving towards solutions of identified risks. The individual will work closely with various external vendors and internal stakeholder groups throughout the organization. Interested candidates should have a drive to improve processes and mitigate risk, with superior problem-solving skills, strong business judgment and effective written and oral communication skills.

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of call center operations or back office experience
At least 1 year of coaching, mentoring, or people leadership experience
At least 1 year of project or process management experience
At least 1 year of experience using Google Suite or Microsoft Office

Nice To Haves

Bachelor's Degree or Military Experience
At least 4 years of Financial Services experience
At least 4 years of operations experience in production
At least 3 years of people leadership experience
At least 3 years of project or process management experience
At least 2 years of risk management experience
Six Sigma, Lean, BPM or PMP Certification

Responsibilities

Demonstrate well-managed process skills
Gather and analyze process data while identifying trends and prioritizing key focal points
Working knowledge of checks and payments, practices, processes and technologies
Focus on continuous self development
Build a highly engaged and inclusive culture across operational boundaries
Build relationships and effectively influence Business Partners (e.g., Enterprise Payments Risk Office, Process Management and other horizontal stakeholders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business
Collaborate to deliver on requirements of industry/regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank’s governance framework
Facilitate meetings with stakeholders within assigned processes, risk partners and external stakeholders
Prior experience in a regulated banking environment
Effective negotiation and influencing skills, including strong written and verbal communication skills
Demonstrated ability to translate enterprise strategies to business specific initiatives