Essential Services Associate

Rosie's Place•Boston, MA

2d•$25•Onsite

About The Position

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY Rosie’s Place is seeking an Essential Services Worker to fill shifts in a variety of essential programs, including the Food Pantry, Dining Room and Front Desk. Our essential services programs ensure that Rosie’s Place guests have a safe, warm and welcoming place to receive services. This position will report to the Senior Director of Emergency Services.

Requirements

Strong commitment to social justice and the mission of Rosie’s Place
Ability to work independently in a fast-paced environment
Willing to learn new skills and act as a team-player
Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs and personalities
Strong customer service mindset with effective and diplomatic, yet supportive communication style
Must be well-organized
Experience working in human services, customer service or food service preferred
Ability to use computers and other office equipment
Be physically able to safely lift 50lbs, reach, bend and stoop
Must be able to commit to Rosie’s Place for at least 6 months
Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred
Day to day work includes lifting, stocking and cleaning, as well as interaction with staff, guests and volunteers.
Individuals must be physically able to safely lift 50lbs, reach, bend, stoop, and move in a repetitive motion, as well as stand for long periods of time.
Requests for medical or religious exemptions from the COVID vaccination are considered.

Nice To Haves

Experience working in human services, customer service or food service preferred
Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred

Responsibilities

Work in Rosie’s Place Food Programs, including the Food Pantry and the Dining Room: Duties in the Food Pantry include sorting, packing and distributing food, using a computer database to check in guests and verify identities, stocking shelves, and cleaning and sanitizing of the Food Pantry spaces Duties in the Dining Room include preparing and serving meals, stocking food and supplies, and cleaning and sanitizing the kitchen and guest table and chairs
Work in our Front Lobby. Duties will include logging guest names when they come in, answering the phone and the front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing the use of guest telephone, computer, laundry and showers.
Respond to all matters, questions and concerns in a dignified and respectful manner
Intervene in guests’ crises and emergencies in a dignified and respectful manner
Since this position works in several departments and roles, the responsibilities are diverse and varied. People working in this role must be flexible and willing to work where assigned.
Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working