Wire Transfer Specialist

Western Alliance Bank•Las Vegas, NV

1d•$22 - $27

About The Position

As a Wire Transfer Specialist you'll provide a high level of customer service to customers and stakeholders. You'll be enter and verify outgoing wires, process outgoing wires from various electronic channels and process incoming wires received via FED (Federal Reserve Bank) or SWIFT (Society for Worldwide Interbank Financial Telecommunication). In this role, you'll build strong partnerships through answering inquiries from internal customers and investigating wire issues. You'll also complete the end-of-day reconciliation and duties associated within the Bank’s Wire Operations group. Responsible for supporting the Payment Operations Team by preparing and verifying outgoing wire transfers, meet all deadlines and adhere to all policies and procedure as well as ensure accuracy and that there is a proper paper trail of all transactions. Work in multiple system queues to research, repair, and process all incoming and outgoing wires that do not process straight through requiring manual intervention. Provide email-based and phone-based support to all branches and affiliate banks where service or assistance is needed as it relates to wire transfers. Follow controls in place to protect against fraudulent wire activity to mitigate unnecessary risk and exposure. Review any Wire Transfer OFAC screening results and make determinations as to validity of all identified matches. Performs End-of-Day balancing of Wire Department systems, such as reconciliation of wire logs with entries, including Federal Reserve Summary Statement to daily wire activity.

Requirements

1+ years of related experience
High school diploma required
Entry level knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Entry level experience of Domestic (FED/CHIPS) and International (SWIFT) Wire Transfer preferred
Entry level speaking and writing communications skills

Responsibilities

Enter and verify outgoing wires
Process outgoing wires from various electronic channels
Process incoming wires received via FED (Federal Reserve Bank) or SWIFT (Society for Worldwide Interbank Financial Telecommunication)
Answer inquiries from internal customers and investigating wire issues
Complete the end-of-day reconciliation and duties associated within the Bank’s Wire Operations group
Support the Payment Operations Team by preparing and verifying outgoing wire transfers
Meet all deadlines and adhere to all policies and procedure
Ensure accuracy and that there is a proper paper trail of all transactions
Work in multiple system queues to research, repair, and process all incoming and outgoing wires that do not process straight through requiring manual intervention
Provide email-based and phone-based support to all branches and affiliate banks where service or assistance is needed as it relates to wire transfers
Follow controls in place to protect against fraudulent wire activity to mitigate unnecessary risk and exposure
Review any Wire Transfer OFAC screening results and make determinations as to validity of all identified matches
Performs End-of-Day balancing of Wire Department systems, such as reconciliation of wire logs with entries, including Federal Reserve Summary Statement to daily wire activity.