WIRE/ACH Clerk

The FNB Community Bank•Vandalia, IL

3d•$16 - $20•Onsite

About The Position

The ACH/WIRE CLERK is a position that effectively performs the processing of incoming and outgoing wire and ACH transactions, provides excellent customer service, and performs clerical and administrative duties under the direction of the ACH/Wire Department Manager.

Requirements

High school education with additional training preferred
High quality customer service skills
Excellent interpersonal skills
Detail oriented
Solid communication skills which include verbal, written, and listening skills
Desire to expand product knowledge and procedural skills
Ability to read and comprehend legal and regulatory material related to the job area
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Solve practical problems with limited standardization.
Interpret various forms of instructions, whether written, oral, or diagrammatic.
Operate office equipment including telephones, copiers, fax machines, PCs, and printers.
Advanced proficiency in computer applications is required.

Responsibilities

Be customer service driven and respond to all customer requests with tact, diplomacy, and a sense of urgency
Process ACH and wire transactions accurately
Create and maintain ACH and Wire records and files according to established procedures
Produce, review, and reconcile daily and periodic reports
Provide customer assistance over the telephone and in person as necessary
Represent the bank in a manner that maintains and expands positive relations with customers, potential customers, and coworkers
Display a professional image through appearance and behavior
Review and comply with all state and federal regulations and FNB policies and procedures
Maintain the highest level of confidentiality
Performs other duties as assigned