WIOA Program Lead

Career Team•Everett, WA

5d•Onsite

About The Position

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. This role will be performed under the Project Director. Your Impact on Career Team’s Success : Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction Manage and lead program staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs with eligibility Ensures appropriate action is followed to correct deficiencies Identify community partnerships, collaborate with other professionals and maintain partner relationships Strong business acumen Evaluates and understands all performance goals at the beginning of each program year to effectively impact each performance measure, establishes procedures to ensure all staff are following all prescribed strategies to impact the performance measures Develops and maintains effective teamwork strategies Identifies and addresses needs for staff training Direct, control, and supervise the work activity of career advisors, deliver timely coaching and conduct employee evaluations when scheduled Utilize and model extreme customer service behaviors in all interactions with internal and external customers Approach each day and task with a solutions-oriented and responsive mindset Lead team meetings Author programmatic monthly and quarterly reports Other duties and projects as needed Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

Requirements

A Bachelor's Degree in Business Administration, Psychology, Social Services or a related field or equivalent experience with 2-3 years of proven management skills.
Minimum of five years of supervisory or management experience.
Strong business knowledge of customer service best practices and performance management.
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive.
Experience in training and coaching/mentoring.
Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels.
Excellent interpersonal skills and both written and oral communications skills.
Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment.
Ability to lead in a dynamic team environment - must have excellent teamwork and interpersonal skills.
Must have a valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Preferred knowledge of the workforce development program operations and development.
Strong computer skills in MS Excel and Google Sheets.
Experience and knowledge of workforce development contracts/programs.
Astounding ability to multitask and be proactive.

Responsibilities

Responsible for all coordination of assigned programs and management of services within those programs.
Responsible for the implementation of Policies and Procedures.
Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements.
Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction.
Manage and lead program staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs with eligibility.
Ensures appropriate action is followed to correct deficiencies.
Identify community partnerships, collaborate with other professionals and maintain partner relationships.
Evaluates and understands all performance goals at the beginning of each program year to effectively impact each performance measure, establishes procedures to ensure all staff are following all prescribed strategies to impact the performance measures.
Develops and maintains effective teamwork strategies.
Identifies and addresses needs for staff training.
Direct, control, and supervise the work activity of career advisors, deliver timely coaching and conduct employee evaluations when scheduled.
Utilize and model extreme customer service behaviors in all interactions with internal and external customers.
Approach each day and task with a solutions-oriented and responsive mindset.
Lead team meetings.
Author programmatic monthly and quarterly reports.
Other duties and projects as needed.