Winter Zone Manager- Shovel Teams- Commercial Snow

Village Green Landscapes•Savage, MN

2d•Onsite

About The Position

This position serves as a critical leadership role in the management and delivery of high-quality snow removal and de-icing services. They will build positive relationships to ensure high customer satisfaction, brand loyalty, and team collaboration. Our Winter Zone Manager is responsible for field-based leadership of their assigned area (zone). They ensure all assigned team members in their zone are informed regarding assigned jobs and changes throughout each winter weather event. They are the face of the company and key contact for the customer during the winter season.

Requirements

Valid driver’s license with clean driving record.
Valid DOT card or ability to obtain one.
Ability to pass a pre-employment drug test.
2 seasons of commercial snow removal experience.
Ability to successfully use an electronic tablet and job tracking software.

Nice To Haves

Commercial Driver’s License.
Experience with Microsoft Office suite or similar.

Responsibilities

Providing oversight to all operators or crew members within their zone to ensure they are completing jobs as assigned.
Acting as backup to branch leadership during winter weather events.
Identifying and communicating employee performance concerns to the direct reporting leader.
Staying informed, actively problem-solving situations and shifting resources to ensure efficient use of operators during a winter weather event.
Communicating individual event start and termination times.
Coordinating zone-specific, after-event cleanup and snow hauling operations with assigned Branch Manager.
Being present in the field and available to assist on job sites as needed.
Providing training and mentorship to team members.
Ensuring safety procedures are followed, and accidents, workers’ compensation and property damage claims are properly documented and reported.
Demonstrating safe and proficient use and maintenance of all equipment used for snow removal and de-icing.
Providing support and/or documentation to their assigned Branch Manager when a dispute/conflict arises with managed internal employees or 3rd party subcontractors.
Performing post-event site inspections and quality control over managed sites within their zone.
Attending and participating in a weekly operations team meeting throughout the winter season.
Demonstrating high-quality decision-making in a fast-paced and quickly evolving environment.
Meeting timelines and quality standards for all deliverables including record keeping.
Ensuring a safe and clean work environment is maintained by all team members.
Demonstrating strong customer communication skills; both interactional and follow-through.
Being a role model for professionalism.
Proficiently using various operating systems and technology to track and report jobs.
Providing excellent customer service.
Working collaboratively with the team and company leadership.
Demonstrating timely and effective communication- verbal, non-verbal, and written.
Consistently following all company policies and procedures.
Ensuring communication and behavior are consistent with company values.
Performing pre and post winter event duties.
Collaborating with the Department Manager, Branch leadership and maintenance shop on resourcing jobs within their zone (people, equipment, trucks).